F135 Hardware Customer Support Engineer (Hybrid)

Date Posted:

2024-01-30

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

HybridJob Description

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

The F135 hardware Customer support engineer reports to the Military Customer Support and Services organization.  In this position, the  candidate provides important input to keep the F135 fleet flying, safe and support production as well.  The ideal candidate is a good communicator, a team player and someone who likes working for a dynamic growing domestic/international program.  The candidate will be working field, safety, reliability issues as well as supporting production.

Key Responsibilities:

• Provide Guidance for Field Issues through answering of Domestic and International Action Requests.
• Support updates to Joint Technical Data, the F135 engine manuals to support users.
• Support Engineering Changes with respect to their affect to the flying customer
• Provide Maintenance Awareness Briefings to domestic and international flying sites.
• Support/Present Periodic Safety Reviews for safety issues, Reliability reviews for maintenance drivers.
• Support our F135 Joint Program Office customer on issues.
• Conduct Analytical Condition Inspections on hardware.
• Partner with our Depot Customer Support Engineers
• Qualified candidates must be able to communicate effectively and coordinate between a diverse team of individuals.  Strict attention to detail and internal & external customer satisfaction focused is required to ensure the team meets aggressive demands of military compliance programs. Comfortable executing under the pressures of a highly active environment

Basic Qualifications:

• BS/BA degree is required with 2+ years of relevant experience; or an Advanced degree
• U.S. Person or eligible to obtain necessary export authorizations required.

Preferred Qualifications:

• Knowledge of Military Jet engines.
• Security clearance is a plus but not required.
• Focus on results and the ability to drive tasks to completion
• Demonstrated effectiveness in working across functions, organizations and all levels of management
• Problem-solving approach, initiative to continuous improvement principles (e.g. CORE)

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This requisition is eligible for an employee referral award.  ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to,