Jr Account Manager

About Sifted

Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality.

What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon-conscious choices across hundreds of companies.

We’re not a caterer — we’re a workplace food partner.

Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity-filled careers in hospitality.

At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average.

We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better.

At Sifted, our team culture mirrors the experiences we design for our clients:

• Creative Freedom: Everyone contributes ideas and shapes the future of our service.
• Hospitality-Driven: No matter your role, you’re in service to someone — and that matters.
• Career Growth: We invest in internal mobility, mentorship, and hands-on learning.
• People First: We support flexible work, celebrate wins, and lead with empathy.
• Real Impact: Every day, your work reduces waste, improves lives, and connects people through food.

If you’re passionate about great food, great people, and great purpose — we’d love to meet you.

About the Role

At Sifted, hospitality is at the heart of everything we do. As a Service Lead / Account Manager, you'll oversee daily front-of-house operations while serving as the primary point of contact for your client. You'll lead onsite teams, ensure exceptional service execution, build strong client relationships, and drive operational excellence to create an outstanding workplace dining experience for our eaters every day.

Schedule: Monday - Friday from 8am - 4pm, with additional hours as needed

What You'll Be Doing

• Lead daily front-of-house operations, ensuring a seamless and elevated eater experience.
• Oversee lunch service execution while maintaining exceptional food presentation, quality, food safety, and hospitality standards.
• Coach, train, and support team members while fostering a positive, collaborative work environment.
• Coordinate staffing, delegate responsibilities, and adjust coverage as operational needs change.
• Serve as the primary point of contact for your client, building strong relationships through proactive communication and exceptional service.
• Communicate menu updates, substitutions, service adjustments, and operational changes in real time.
• Monitor inventory, manage product runouts, and proactively resolve service challenges.
• Ensure stations, signage, dish cards, temperature logs, and service areas are prepared and maintained to Sifted standards.
• Coordinate special events and support flawless execution alongside internal teams and client partners.
• Analyze operational trends, identify opportunities for improvement, and implement processes that increase efficiency and enhance the eater experience.
• Support labor and food cost goals by minimizing waste, maximizing productivity, and operating within budget expectations.
• Develop and maintain standard operating procedures that drive consistency across daily operations.

Our Ideal Candidate

• Has 3+ years of experience in hospitality, food service, catering, or high-volume restaurant operations, with leadership or supervisory experience preferred.
• Thrives in a fast-paced, eater-focused environment and remains calm under pressure.
• Is an ex