Principal, Digital Strategy & Operations

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

 

Job Overview

The Principal, Customer & Digital Strategy & Operations, leads strategy development, project execution, and operational improvements that support Macy’s Customer and Digital business. This role reports to the VP, Digital Strategy & Analytics and partners closely with Customer & Digital leadership and cross-functional teams to drive top digital growth initiatives through structured problem solving, analytical rigor, and collaborative execution.

 

What You Will Do

• Work directly with the Chief Customer & Digital Officer and the VP, Customer & Digital Strategy and Analytics to develop the strategy for the function.
• Support the Customer & Digital team and other stakeholders in driving the most strategic, often cross-functional transformation initiatives for Macy’s Digital business.
• Define, measure, and track key metrics and performance indicators.
• Work daily with your counterparts in Marketing, Merchandising, and Stores to define cross-functional priorities and coordinate decision making
• Leverage strategic thinking and cross-functional expertise to synthesize trends, insights, and challenges that impact business outcomes.
• Apply structured problem solving and analytical rigor to develop solutions to complex business challenges.
• Create and deliver compelling presentations that translate insights into strategic recommendations, using storytelling to influence decision-making.
• Proactively identify, prioritize, and escalate key issues and decisions to senior leaders to maintain momentum and ensure timely resolution.
• Build and lead a high-performing team of 15+ colleagues; providing regular feedback, coaching and professional development opportunities 
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• Note, in addition to the essential duties mentioned above, other duties may be assigned.

 

Skills You Will Need

Strategic Thinking: Able to translate complex business challenges into clear strategies and actionable plans that align with enterprise goals.

Analytical Rigor: Brings deep analytical skills to solve complex problems, derive insights from large datasets, and inform strategic decisions.

Data Literacy: Skilled in statistical analysis, data interpretation, and performance measurement; fluent in using data to influence outcomes and evaluate results.

Storytelling & Executive Communication: Effectively communicates insights and strategies through compelling presentations tailored to various audiences, including senior leadership.

Project Leadership: Experienced in leading cross-functional initiatives from concept through execution, with a focus on delivering measurable business impact.

Change Management: Leads cultural and organizational change by influencing stakeholders, aligning teams, and championing transformation efforts.

Collaboration & Influence: Builds strong partnerships across functions; drives alignment and progress even without direct authority.

Business Acumen: Understands Macy’s operating model, customer behavior, digital commerce, and enterprise priorities to make informed decisions.

Curiosity & Initiative: Proactively identifies opportunities for innovation; thrives in ambiguity and drives continuous improvement.

Technical Proficiency: Proficient in Microsoft Office Suite, especially Excel and PowerPoint; able to effectively communicate technical topics to non-technical stakeholders.

 

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in consulting and/or consumer-facing industries are encouraged to apply. 
• Reg