Student Support Specialist for MiaPrep Online High School

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, non-exempt employee

Salary: $27.73 - $33.55 per hour

Welcome to Miaplaza!

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! MiaPrep Online High School (MOHS) is our online high school for students grades 7-12. Formed in 2022 and accredited in 2023, we’ve grown from 80 students our first year to over 530 in 2025! Miaplaza’s leadership aims to continue this high-growth trajectory, with a goal of serving 10,000+ students in the next 5-10 years! 🚀

We’re seeking a passionate and resourceful Student Support Specialist to join our team. This is a fully remote, asynchronous role that emphasizes building positive student relationships, coaching student growth, monitoring progress, and managing records and data. Specialists also maintain a secondary role in engagement, teaching, or administrative duties depending on their expertise and background. As a MOHS Student Support Specialist, you will be integral in shaping the community for our students, parents, teachers, and staff.

A Day in the Role:

• Facilitate regular synchronous group interventions to foster student success

• Assist in the development of programs and resources to support students on an individual basis or in group settings

• Manage academic interventions for students demonstrating inadequate progress, as well as for students requiring additional academic supports such as accommodations, modifications to academic plans, etc.

• Hold regular meetings with students and families to develop plans and strategies for academic improvement

• Assist students in setting realistic, achievable goals and monitor their progress towards these goals

• Monitor student grades, progress, and other relevant data to identify trends and areas for academic support and intervention

• Determine appropriate student interventions and recommendations based on the student’s prior performance, intervention history, learning challenges, and our established intervention plan

• Build relationships with students and families to establish trust and create a safe environment

• Provide regular updates to the academic counseling team and school administrators on student progress and intervention outcomes

• Consult with the academic counseling team to target students most in need of intervention support

• Suggest improvements to the school's policies, services, and overall efficacy based on data and intervention experiences

• Maintain accurate and comprehensive records of student progress, interventions, and outcomes, maintaining confidentiality and objectivity where appropriate

• When necessary, discuss unenrollment with families and provide unenrollment recommendations to MOHS administration, all with an intent for the student’s best interests

• Coach and provide best practice guidance to advising staff on intervention strategies and student support

• Work collaboratively with teachers, advisors, academic counselors, and other school staff to support student success

• Work toward solutions for the challenges of online learning environments while leveraging the unique opportunities specific to it

• Understand the importance and value of intervention work, maintaining professional objectivity to assess the effectiveness of interventions

• Participate in professional development opportunities to stay current with best practices in online education and student intervention

• Demonstrate willingness to support or step into other roles during times of busy seasons or times of light intervention need

• Exemplify our core values in everything you do

Schedule

• MOHS Student Support Specialists are expected to have 40 hours of availability each week on a year-round basis.

• Availability during school hours, Monday through Friday between 8 am and 4 pm in a U.S. timezone (ET, CT, MT, or PT) is required.

Requirements

• At least two years of proven experience in middle and/or high school academic interventions

• Bachelor's degree or higher in education, special education, psychology, or a related field

• Strong interpersonal and communication skills, with the ability to