Student Financial Services Coordinator

The Student Financial Services Coordinator supports students by providing frontline assistance with student account inquiries, financial aid processes, and evening reception services. This position serves as a cross-functional representative for the Business Office and Financial Aid Office on the Desoto Campus and ensures excellent customer service during extended hours of campus operation.  The is a 12-Month staff position reporting to the Assistant Dean of Desoto Center.

 

REQUIRED QUALIFICATIONS: 

• Associate degree in Business, Office Administration, or related field
• Experience in customer service, finance, or higher education
• Proficiency in Microsoft Office and general office technologies

 

PREFERRED QUALIFICATIONS: 

• Bachelor's degree
• Prior experience in financial aid or student account services
• Familiarity with student information systems

 

ESSENTIAL DUTIES AND RESPONSIBLITIES: 

The essential duties and responsibilities include but are not limited to the following:

1. Serve as the initial point of contact for students with questions related to student billing, payments, and financial aid. 
2. Must be able to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize. 
3. Assist students with creating and accessing their FSA IDs, completing the FAFSA, and uploading required verification documents. 
4. Guide students through entrance counseling and Master Promissory Note (MPN) completion for federal loans. 
5. Maintain accurate and up-to-date records of student accounts and financial aid documentation. 
6. Communicate professionally with students, parents, faculty, and staff in person, via phone, and email. 
7. Process payments, issue receipts, and manage daily cash handling responsibilities. 
8. Monitor student account balances and help coordinate payment plans when appropriate. 
9. Serve as the evening receptionist for the campus, answering phones, directing visitors, and supporting faculty/staff needs. 
10. Assist with evening coverage of student services, ensuring a welcoming and professional environment. 
11. Maintain confidentiality and compliance with FERPA and all federal/state financial aid regulations. 
12. Perform additional duties as assigned by the Dean and Assistant Dean of Desoto Center. 

 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong interpersonal and communication skills 
• Attention to detail and ability to manage multiple tasks efficiently
• Ability to work independently and collaboratively across departments
• Commitment to maintaining a student-centered approach and professional demeanor
• Availability to work afternoon and evening shifts

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to do the following:

• Communicate with others in person, phone, and via email
• Availability to work afternoon and evening shifts
• Frequently sit, use hands to handle or feel, and reach with hands and arms
• Must be able to occasionally lift and/or move up to 25 pounds
• Must have ability to talk, walk, climb stairs, stand, bend, kneel, and squat

 

APPLICATION

To apply, please submit and attach the following:

• Application at www.northwestms.edu
• Resume
• Transcript(s)
• Three (3) Professional References:  Name, Organization, Email Address and Telephone Number

 

Northwest Mississippi Community College is a two-year, open access public community college primarily serving 11 counties in northwest Mississippi. Our vision states that “Northwest Mississippi Community College transforms our students’ lives, enriches our communities, and strives for excellence in our educational programs and services.” 

Accreditation

Northwest Mississippi Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award the Associate of Arts degree, the Associate of Applied Science degree and certificates in career education. Questions about the accreditation of Northwest Mississippi Community College may be directed in writing to the Southern Association of Colleges and Schools Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033-4097, by calling (404) 679-4500, or by using information available on SACSCOC’s website (www.sacscoc.org