Business Development & Customer Success Manager: Carolinas

 

Business Development & Customer Success Manager: Carolinas

 

What you will be doing:

As a Business Development & Client Success Manager, you will serve in a high-impact, field-based sales role responsible for driving growth across an assigned multi-state territory. You will lead both new member acquisition and the strategic management of existing client relationships within Premier’s Group Purchasing Organization (GPO). Your focus markets will include senior living and behavioral health, in which senior living (1–10,000 beds) includes skilled nursing facilities, assisted living, independent living, memory care, active adult communities, and CCRCs. While behavioral health will focus more on inpatient behavioral health facilities, rehabilitation centers, and other residential care settings. In this role you will perform the following:  

• Drive territory growth by recruiting new members through a consultative, solutions-oriented sales approach. 

• Own and expand relationships with existing members, identifying opportunities to increase contracted spend participation and broaden engagement across new categories and service lines. 

• Serve as the primary relationship manager for executive-level stakeholders (C-suite, VP, and Director-level leaders), building trusted partnerships that influence long-term strategy and value realization. 

• Deliver measurable value by aligning Premier’s solutions to client business priorities, financial objectives, and operational challenges. 

• Lead executive business reviews and strategic account planning sessions to ensure sustained satisfaction, retention, and growth. 

• Proactively manage client performance, mitigate risk, and strengthen long-term partnerships through disciplined, consultative account management. 

Key Responsibilities

Responsibility #1 – 45%

New Client Business Development

• Drive consistent achievement and overperformance of sales targets by securing new clients via executing a comprehensive, multi-channel business development strategy, including targeted prospecting, outbound outreach, professional networking, LinkedIn engagement, industry conferences and trade shows, educational webinars, referral cultivation from members and supplier partners, and strategic re-engagement of inactive or lapsed accounts.

• Proactively collect, analyze, and synthesize market intelligence to identify new revenue opportunities, monitor industry trends, assess competitive dynamics, and uncover emerging growth segments aligned with organizational priorities.

• Develop and deliver tailored, value-driven presentations to prospective and existing members that clearly articulate the full value of the contract portfolio and service offerings, emphasizing measurable cost savings, operational efficiencies, and long-term strategic impact.

• Partner closely with internal implementation and operations teams to ensure seamless onboarding and contract activation, coordinating supplier and distributor relationships, resolving implementation issues, and conducting follow-up to confirm successful adoption and ongoing program effectiveness.

Responsibility #2 – 45%

Account Management and Penetration

• Acting as the primary point of contact, drive consistent achievement and overperformance of sales targets by conducing regular client business reviews (CBRs) —primarily in-person—with existing members to strengthen client satisfaction, retention, and growth by delivering strategic guidance, operational support, and measurable value across Premier/Innovatix value-added programs.

• Develop a deep understanding of each client’s business model, operational goals, and purchasing needs to provide retention through thorough analysis of strategic savings opportunities using detailed purchase and utilization reports, identifying under-leveraged contracts, spend-shifting opportunities, and best practices to optimize procurement strategies. Follow up promptly on new and existing member paperwork, ensuring all documentation is accurate and complete, including the preparation and submission of member designation forms to streamline onboarding and contract activation.

• Work cross-functionally with the Implementation team to drive effective contract activation, facilitating vendor and distribution connections, addressing implementation challenges, and validating successful adoption of programs.

• Lead structured client recap and follow-up activities following Customer Business Reviews (