Sr. Facilitator

About Goosehead  

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we’re more than just a bit selective when it comes to hiring new team members.

Job Summary

This Senior Facilitator position offers the opportunity to make a significant impact on the organization by flawlessly delivering content that nurtures talent and improves business performance. We are looking for a dynamic, experienced professional who can lead engaging and transformative learning experiences for employees at all levels.

As a Senior Facilitator, you will play a pivotal role in guiding and leading training sessions, workshops, and development programs within a corporate environment. You will be responsible for fostering a collaborative and engaging learning atmosphere, ensuring participants’ development aligns with organizational objectives.

This role requires extensive expertise in facilitating adult learning, strong interpersonal skills, and the ability to manage large or diverse groups, ensuring that each session runs smoothly and meets the needs of both individuals and the business. This role also emphasizes internal stakeholder management and people development, with the opportunity to serve as Master Trainer, supporting the certification of team members. The Senior Facilitator will play a key role in leading advanced course offerings, driving leadership development, enhancing soft skills, and supporting internal career progression initiatives.

Principal Duties and Responsibilities

• Lead Facilitation: Display an exceptional ability to deliver complex training sessions and workshops, demonstrating unparalleled expertise in content delivery and engagement, to achieve specific learning or organizational goals.
• Master Certification: Provide readiness and certification offerings to Facilitators in the Service department and in other parts of the enterprise to ensure consistent delivery of key concepts and models.
• Manage Group Dynamics: Ensure that training programs are delivered in a professional, engaging, and impactful manner, maintaining high levels of participant engagement. Promote open discussions that allow for the exploration of diverse ideas, constructive dialogue, and problem-solving

• Critical Thinking:  Possess mastery in addressing highly complex and non-routine challenges during training sessions, utilizing extensive experience and expertise to find innovative solutions

• Utilize Facilitation Tools: Leverage digital platforms, interactive activities, and brainstorming methods to enhance participant engagement and learning effectiveness. 

• Provide Constructive Feedback: Offer tailored, actionable feedback to participants, fostering continuous improvement and deeper understanding. 
• Mentorship and People Development: Provide expert-level mentorship and coaching skills, providing tailored guidance, feedback, and opportunities for professional growth to junior facilitators.

• Stakeholder Management: Collaborate closely with internal teams to understand learning needs, align content with business goals, and ensure effective communication. 

• Content Development: Create and deliver localized and relevant content, utilizing a just-in-time approach to meet the evolving needs of the organization and enhance skill development. 

Experience and Education

Required:

• Proven experience in leadership development, team dynamics, soft skills training, and other business-related topics.

• Strong oral and written communication skills 

• 5+ years of experience in facilitation or training roles   with an emphasis on behavioral and skill-based offerings.
• Bachelors degree or equivalent work experience.

Preferred:

• P&D insurance license (will be provided through employer if not already licensed)
• Advanced knowledge of principles of adult learning and knowledge transfer. 

• Experience managing group dynamics and using virtual training tools effectively. 
• Advanced knowledge of behavioral assessments and coaching methodologies

Required Skills and Abilities

• Communication: Strong verbal and written communication skills to effectively engage, inspire, and motivate diverse audiences, ensuring clarity and understanding across all levels of the organization.

• G