Manager, Production (Hybrid: Madison, WI)
TruStageAbout the role
At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.
Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition
Job Purpose:
This position is responsible for leading the execution standards, cross channel consistency and delivery quality of work across channels within the Creative Services team, including leading the team responsible for executing that work. This role requires deep expertise in both digital and video production (web, email, video, social, SEO) to ensure work is executed to platform best practices, meets quality standards, and delivers a cohesive customer experience within budget expectations. Working closely with creative execution, marketing, agencies, and technical teams, this role sets production priorities, removes obstacles, and oversees the coordination and management of projects to deliver high-quality customer experiences.
Job Responsibilities:
Production Leadership & Oversight
Leads development of production and operational strategies that support and scale creative execution goals set by Creative Execution leadership and align with brand and audience goals
Sets and enforces delivery and execution standards for video and digital work, including quality, readiness, and completeness at final delivery
Project & Portfolio Oversight
Manage end-to-end production for projects across channels (e.g., web, email, social, and video), from intake through delivery, ensuring scope, quality, and stakeholder alignment
Develop and maintain production schedules; monitor progress and adjust as needed to meet deadlines and quality standards
Monitor progress across workstreams and proactively adjust to mitigate risk.
Budget & Financial Stewardship
Manage budgets for the entire Creative Services team, ensuring financial stewardship, forecasting, and accountability across workstreams
Monitor and track expenses, providing reporting and ensuring financial accountability
Accountable for delivery‑phase financial performance across video and digital projects, ensuring consolidated visibility and vendor cost accountability.
Agency & Partner Management
Serve as point of contact for external partners, ensuring they meet project timelines, budget requirements, and quality expectations
Serve as senior point of contact for external agencies and vendors
Provide escalation support and strategic guidance for complex production challenges
Production Expertise & Innovation
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