Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Position Purpose:

Oversees less experienced Business Analysts or support staff in conducting business process analyses, needs assessments and cost/benefits analyses.  Ensures efforts to align operations solutions with business initiatives are successful.  Provides project leadership for high-level divisional or departmental projects and handles or supervises available resources. Provides assistance with complex testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.

What You'll Do:

• In a project leader capacity, directs activities, provides training and guides less experience analysts/support staff. Functions as the project leader for assigned line(s) of business regarding contracts, business mandates, or divisional/department projects assigned by upper management. Approves and/or reviews recommendations from less experienced or new analysts.

• Provides technical direction/advice for a line(s) of business. Reviews/analyzes new products/services in order to prepare and present recommendations. Participates in joint application development/design and walkthroughs to support the software development lifecycle of internal and shared system developers. Evaluates cost factors associated with cost/benefit analyses. Monitors assigned budgets and updates cost proposals. Coordinates new services and troubleshoots problems.

• Ensures the communication process between customer(s) and internal staff is positively maintained and frequent. Represents the department in meetings with customers, contractors and other stakeholders for various lines of business to provide technical assistance. Acts as liaison to distribute information. Communicates changes to management and other lines of business to ensure procedures issued to not negatively impact productivity.

• May analyze requests in order to develop business rules for regression testing for applicable line of business. Writes test scripts and supervises test environment. Ensures adequate testing results and analyzes results to report possible anomalies. Reviews, coordinates, and assists support staff with testing activities and maintenance requests to ensure changes are implemented without any negative impact.

• Evaluates processes and provides recommendations to improve departmental procedures. Works with management and departmental personnel to document procedures and provide them to management for adherence to departmental/company quality standards.

• Performs operational reviews including development of specific observations, evaluation of impacts on procedures, evaluation of performance, and development of recommendations to improve performance (productivity, cost effectiveness, timeliness). Objectively evaluates the activities, performance and systems within a specific area for standards/workflow simplification. Ensures p