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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for the design, implementation, and management of a defined Digital, Client Experience, and Marketing (DCXM) Governance program to align with and enforce risk management framework, fulfillment of enterprise program requirements, and oversight of regulatory adherence. Act as an authority and primary lead to manage engagements on behalf of DCXM and provide expert representation in coordination with DCXM Leadership, Governance and Control Organization, Legal, Compliance, Truist Audit Services, and other stakeholders to achieve overall strategy success and platforms execution for all client and teammate facing platforms/capabilities owned by DCXM.

Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Develop, administer and provide oversight to a defined governance program with focus on adherence to regulatory requirements, risk management framework, and corporate enterprise policies and standards to ensure consistency and operations within segment risk appetite.  Key activities to include, but not limited to development of quality control testing; management of controls, policies and procedures inventory, documentation, and adherence; management and update to business continuity plans; issues management and other activities to provide structure and clear direction and support across the division. 
2.    Lead reviews and priority ranking of division’s current and emerging risks and priorities and industry trends for escalation and awareness to Head of Digital, Client Experience & Marketing, DCXM leadership, risk advisors, and other stakeholders as required or necessary. 
3.    Lead and advise the division through internal and external testing, audit engagements, and regulatory exams, as well as other assessments and similarly aligned requests. 
4.    Lead and promote business leadership in ownership of gaps, self-identified issues and risk acceptance, advising on remediation activities/solutions and strategies where appropriate; quickly ensure escalation paths where warranted for timely input and resolution.  
5.    Lead and coordinate the monthly DCXM Risk Working Group to curate relevant risk related topics and risk reporting specific to DCXM for review and engagement with DCXM Senior Leadership Team and key first, second, and third line of defense partners. 
6.    Prepare and review of key reports, trend analysis, and other information that may be required; proactively provide a holistic view of aggregated risk issues and oversee remediation activities across DCXM escalating items of concern to leadership, GCO, or applicable risk working groups. 
7.    Collaborate and direct report development and enhancement needs for support monitoring and oversight to identify trends and escalations; support resolution of recurrent issues to prevent pause in revenue generating campaigns, promotions, platform availability, and other activity impactful to strategy and execution of DCXM capabilities. 
8.    Lead and issue informed stakeholder responses on behalf of DCXM Leadership and teammates on prioritized and significant topics and as otherwise deemed appropriate.   
9.    Lead and advise direct reports and the greater DCXM team to ensure unified interpretation and consideration for consistent, deliverable regulatory outputs. 
10.    Advise and challenge sta