Director, Community Services (34275)

Birch Family Services is a leading provider of education, employment, and community support services for individuals with autism and developmental disabilities and their families in New York City. Every year, the organization supports more than 2,000 people across multiple locations in Manhattan, Queens, Brooklyn, and the Bronx. From preschool to graduation, employment, housing, and beyond, Birch Family Services provides fully integrated programs and services to support individuals in achieving their goals across their lifetime.

Position Objective:

The Director, Community Services (CS) is responsible for assessing, monitoring, and directing community services programs to ensure quality and compliance with all regulatory and funding sources. The Director, CS will provide administrative oversight, supervision, and support to CS programs.

The Director, CS will have daily communication and interpersonal contact with a variety of stakeholders requiring effective interpersonal skills, including written and oral communication, listening, presentation, coaching, and mentoring.  In addition, the person in this role will manage multiple deadlines and projects as needed and/or assigned. These responsibilities are completed under the leadership of the AVP, CS. The Director, CS will be responsible for CS operations in the absence of the AVP, CS.

Duties and Responsibilities:

• Identifies, manages, coordinates, and improves services to meet the needs of the individuals supported within their residential, educational/vocational and community environments.
• Communicates important information to stakeholders including but not limited to: persons receiving services, parents/families; healthcare and other service providers as well as to agency, residential and educational/vocational staff etc.
• Monitors service delivery by agency staff, clinicians, consultants, and community-based vendors, ensuring services are person-centered, provided and documented in accordance with each person’s plan of service (e.g., CFA, Life Plan, Staff Action Plans, Plans of Protective Oversight, etc.). This includes conducting regular reviews of CS programs, making announced and unannounced visits, providing feedback and/or training as appropriate.
• Works with managers/coordinators in developing and monitoring staffing plans, work schedules and use of temporary staff, to ensure  sufficiently qualified/trained are assigned  to meet  the safety and supervision needs of people supported.
• Collaborates with Human Resources (HR) on recruitment activities, assists with job fairs, site visits, and interviews.  In addition, works with HR as needed regarding conflict resolution, grievance and other matters ensuring adherence to agency policies.
• Interviews, hires, trains, coaches, mentors, directly supervises, and completes performance evaluations for assigned staff.
• Collaborates with AVP, CS and other agency departments to assess, monitor and track staff and management development needs to ensure that all such needs are adequately and routinely addressed through training and professional development, using internal and external agency resources.
• Conducts, facilitates and participates in meetings including but not limited to: supervisory sessions, Coordinator, Manager, and IDT meetings, as well as regular meetings among school and residential personnel including families when appropriate. 

• Assists the AVP, CS in planning, development, and pre-operational activities, as assigned, ensuring completion in accordance with regulatory, and program standards as well as individual and family need.
• Supports managers in the referral, admission, transfer, and discharge processes for all assigned services to maintain