Enterprise SaaS Staff Engineer

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

THE POSITION
Our roster has an opening with your name on it

The Enterprise SaaS Staff Engineer is responsible for the design, implementation, management and support of Microsoft 365 technologies. This role requires a deep understanding of the Microsoft 365 products and solutions, security protocols, advanced troubleshooting, and administration of the service. The Senior Engineer will also play a critical role in leading projects, mentoring support engineers, and ensuring the service's scalability, security, and efficiency. 

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
 Everyone on our team has a part to play

• Design, configure, and deploy enterprise-level configurations to our SaaS system (Microsoft 365) including security policies, productivity enhancements, etc.
• Provide technical leadership and subject matter expert (SME) support for functional requests relating to SaaS system (Micrsoft 365) in establishing robust service administration protocols within the system.
• Create technical designs and documentation (configurations, flow charts, etc.) necessary to design, implement, and deploy current and future configurations
• Enhance third-party integrations and tooling from within the SaaS system
• Work with the organization in identifying, documenting, and supporting our business use cases for our evolving core services to promote optimal useability of SaaS system.
• Oversees management and development of the provisioning process, using any tools provided to facilitate the process.
• Collaborate with other key SaaS stakeholders to provide collective oversight of the SaaS platforms.
• Provide Tier 3 support for critical system issues and escalations, working to resolve problems quickly and minimize downtime.
• Have a good understanding of Integrations of SaaS platforms and the ability to provide guidance and implement such configurations.
• Monitors roadmap for upgrades to SaaS system and establishes the mechanisms by which we share relevant changes with our people.
• Works with the Internal Controls teams in ensuring content management policies for SaaS services are compliant and updated as business needs evolve.
• Works closely with the Security team, prioritizing safety of the company's systems and content.
• Identifies potential points of integration between SaaS platforms services on the core device-top and works with technical colleagues to deliver key integrations.
• Continually evaluates opportunities to improve our people's experience of technology, preferably in a scalable way.
• Coach and mentor other team members, providing training if required.
• Foster trust and builds relationships with the other Enterprise Technology teams.
• Attends regular vendor meetings for areas of expertise, stays informed of latest technology roadmaps, security notifications, and bug/hot fixes.
• Ensures vendors provide proper levels of support, maintain SLAs, and provide root cause analysis for escalated issues.
• Ensures all team, departmental and company policies and procedures are adhered to, including technical change management and service continuity.
• Where appropriate, attends user groups independently or with other leaders and makes recommendations of how improvements can be made.
• Work with Security Engineers to analyze risks and mitigation within the system
• Maintain contact w