Medical Staffing Lead

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 

The Opportunity  

Are you a detail-oriented problem solver who thrives in a fast-paced healthcare environment? ConvenientMD is looking for a Medical Staffing Lead to oversee the licensing, credentialing, and onboarding process for our providers. You’ll be the first point of contact for new providers, ensuring a smooth and efficient start to their journey with us. 

We're looking for someone who isn't just content to maintain the current process, but someone who sees inefficiencies and proactively builds something better. If you're an operator at heart with a builder’s mindset, a project manager's precision, and the communication skills to align cross-functional stakeholders, this could be the role for you. 

Your Impact 

• Be the Go-To Credentialing Expert: Collaborate closely with our provider recruitment and clinical operations teams to collect, review, and maintain essential licensing and credentialing documents.
  • Ensure all documentation meets internal standards and regulatory requirements.
• Optimize & Automate: Take ownership of evolving our credentialing process into something more scalable, automated, and efficient.
  • Leverage our newly implemented CredentialStream system to its full potential, proactively identifying ways to enhance workflows, reduce manual effort, and ensure compliance.
  • Monitor platform use and data integrity, acting as the CredentialStream subject matter expert and liaison with the vendor as needed.
• Support Providers with a White-Glove Experience: Act as a trusted guide and first point of contact for new providers, ensuring timely and supportive onboarding.
  • Balance high-touch customer service with operational accountability to move the process forward efficiently.
• Manage Credentialing & Payor Enrollment
  • Lead credentialing and payer enrollment from end to end—ensuring applications are submitted, tracked, and completed accurately.
  • Maintain detailed and up-to-date knowledge of health plan requirements and state-specific licensing for NH, ME, and MA.
• Drive Compliance & Reporting: Monitor credentialing and recredentialing timelines to avoid gaps in compliance.
  • Track and manage information in internal databases to meet standards from the Board of Registration in Medicine, NCQA, and internal audit requirements.
  • Regularly report on key metrics, blockers, and opportunities for improvement to senior leadership. 

Who You Are 

• Experience: 3–5 years of experience in hospital, provider group, or medical credentialing or experience in adjacent Human Resources role working with onboarding and offboarding providers.
• Education: High-school diploma required, bachelor's degree preferred.
• Technically savvy: Proficient with Microsoft Office Suite or related software. Willing and able to learn and navigate new systems.
• Proactive and strategic thinker: Able to see and drive opportunities for automation and process improvement with scalability in mind.
• Strong communicator and relationship-builder: Can manage up and drive change while maintaining trust with internal stakeholders and providers.
• Self-starter: Able to thrive in a fast-moving, collaborative environment and can juggle multiple priorities.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourceful to achieve the best outcomes for patients, th