Executive Liaison and Operations Coordinator

Job Posting Title

Executive Liaison and Operations Coordinator

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

Service Oklahoma

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

AGENCY SUMMARY
The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate up to $70,000, depending on experience.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

Job Description

POSITION SUMMARY

Service Oklahoma is hiring for an Executive Liaison and Operations Coordinator. The Executive Liaison and Operations Coordinator relieves executive staff of operational and administrative details and performs administrative functions that require a thorough knowledge of State policies, procedures, and operations and an understanding of the agency's role within the community. The Executive Liaison and Operations Coordinator has regular contact with senior administrators and executives, public and private officials, the media, and constituents. The Executive Liaison and Operations Coordinator exercises initiative and independent judgment in managing the executive office’s schedule and the office’s daily activities as well as the activities of the Licensed Operator Board. The Executive Liaison uses discretion in the dissemination of information to staff and the various stakeholders served by the agency.

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Serves as the primary point of contact for legislators and other key stakeholders regarding constituent concerns and agency-related inquiries.
• Handles escalated issues by coordinating with internal teams, ensuring timely and effective resolution, and maintaining clear communication with legislative offices.
• Manages high-priority constituent and VIP concerns by assessing the issue, identifying solutions, and facilitating direct responses from the agency’s executive leadership when necessary.
• Develops and maintains strong working relationships with legislators, government officials, and key external stakeholders to foster trust and collaboration in resolving service-related concerns.
• Manages the executive office’s schedule to provide the most strategic and efficient use of the executive’s time at meetings and events, and to ensure that they are appropriately briefed for all occasions.
• Coordinates the flow of incoming communications and outgoing communications, ensuring prompt responses or follow through on requests for decision and action.
• Researches and draft written responses and, when appropriate, review communications prepared by others for signature by executive. 
• Coordinates agenda, meeting minutes and schedules for the Licensed Operator Board
• Oversees general office operations.
• Works with Human Resources and IT to onboard new hires.
• Provide general support to visitors.

This position may be expected to cross-train in other sections of their division and perform the job duties in each section, based on the needs of the agency. 

KNOWLEDGE, SKILLS, & ABILITIES

• Exceptional problem-solving skills with the ability to navigate complex constituent issues and facilitate resolutions efficiently.
• Strong interpersonal skills with experience handling high-profile or sensitive situations professionally and diplomatically.
• Ability to manage multiple urgent priorities and work under pressure while maintaining discretion and confidentiality.
• Ability to create PowerPoint slides and presentations.
• Excellent writing skills and proven track record of collecting, synthesizing and