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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position: Key Account Director, Hyderabad

Business: Property and Asset Management, Hyderabad

What this job involves

You will oversee the entire Property Management Services for a portfolio client . Key Account Director (KAD) is responsible for overall portfolio performance, client satisfaction, financial management, operational excellence and strategic growth.

Lead end-to-end property management operations across a 17 million sq. ft. portfolio by ensuring operational excellence, financial performance, technical reliability, statutory compliance, client relationship management and large team management also ensuring business profitability.

1.Strategic Account Management

• Act as the single point of contact for the client.
• Develop long-term account strategies aligned with client objectives.
• Achieve contractual KPIs, SLAs and governance requirements.
• Drive client retention, contract renewals and business expansion.
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  2.Property Operations

  Oversee operations across multiple commercial assets.Standardize operational processes across all sites.Monitor service delivery quality through regular audits.Lead business continuity and emergency preparedness programs.undefined

  3. Technical Services (MEP)

  Ensure reliability of Electrical, HVAC, DG, Fire & Life Safety, Plumbing, STP/WTP, Elevators, BMS, and ELV systems.Review preventive and predictive maintenance strategies.Improve equipment uptime and asset lifecycle.Lead energy optimization and sustainability initiatives.Review major CAPEX projects and technical upgrades.undefined

  4. Soft Services

  Manage Housekeeping, Security, Pest Control, Landscaping, Waste Management, Front Office, and Helpdesk operations.Improve customer experience through service excellence.Monitor vendor performance against KPIs.Drive workplace hygiene and safety standards.undefined

  5. Financial Management (P&L)

  Own complete Profit & Loss for the portfolio.Prepare annual operating budgets and business plans.Monitor monthly revenue, costs, EBITDA and profitability.Control operating expenses through value engineering.Improve margin through productivity initiatives.Review billing, collections, and receivables.undefined

  6. Budgeting & Forecasting

  Prepare annual OPEX and CAPEX budgets.Conduct monthly variance analysis.Forecast cash flow and capital requirements.Approve procurement within delegated authority.undefined

  7. Contract & Vendor Management

  Lead procurement and tendering activities.Negotiate AMCs and service contracts.Monitor vendor compliance and performance.Implement cost optimization initiatives.Administrative ResponsibilitiesLead portfolio governance meetings.Ensure statutory documentation and records.Manage insurance, licenses, and compliance registers.Oversee office administration and support services.Review manpower planning and deployment.undefined

  9. Statutory & Compliance

  Ensure compliance with local laws and safety regulations.Maintain Fire NOC, Lift Licenses, Electrical Inspector approvals, Pollution Control Board requirements and labour law compliance.Lead internal and external audits.Ensure compliance with ISO 9001, ISO 14001, ISO 45001, and sustainability certifications where applicable.undefined

  10. Client Relationship Management

  Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).Present portfolio performance and improvement plans.Resolve escalations promptly.Maintain high client satisfaction scores.undefined

  11. People Leadership

  Lead Property Managers, Technical Managers, Facility Managers, Soft Services Managers, Finance, Procurement, and HSE teams.Develop succession plans and talent pipelines.Conduct performance reviews and coaching.Foster a culture of accountability and continuous improvement.undefined

  12. Risk & Business Continuity

  Develop risk registers and mitigation plans.Lead emergency response, disaster recovery, and crisis management.Ensure critical asset resilience.

   

  Key Performance Indicators (KPIs)

   

  Client Satisfacti