Senior Practice Innovation Analyst

Job Description

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Senior Practice Innovation Analyst will be part of the Practice Innovation department and will execute on legal focused solutions that incorporate innovative data, analytics, and reporting technology to support the firm’s practices and clients. The Senior Analyst will work on improving and supporting the delivery of legal services by conceptualizing, designing, prototyping, and building out data-focused solutions by employing data visualization, AI/ML, and related tools. The Senior Analyst will be a hybrid technologist, employing the skills of a product designer, project manager, consultant, innovation champion, and low-code developer.

Job Responsibilities

• Works with the Strategic Innovation Analytics Lead to oversee the delivery of prototypes of data, analytics, and reporting solutions that support the stated business objectives using data visualization, AI/ML, and related tools.
• Collaborates with the firm’s lawyers and clients to conceptualize, design, prototype, and build out innovative technology solutions that achieve stated business objectives and deliver exceptional client service centered on value, cost-effectiveness, efficiency, transparency, and predictability.
• Performs sophisticated data analyses for both internal and external audiences and presents the findings of those analyses in user-friendly ways.
• Serves as a subject matter expert on data, analytics, and reporting solutions offered by the Practice Innovation team, including the specific ways in which they interact with or differ from other data, analytics, and reporting tools across the firm.
• Proactively scopes, prioritizes, plans, manages, and executes on innovation projects in alignment with firm strategic goals, in collaboration with the Practice Innovation team.
• Formulates and oversees change management strategies, and establishes processes and documentation to support the successful deployment of technology solutions aligned to this role.
• Works with other members of the Practice Innovation team to develop business cases to support the development and/or licensing of legal technology to solve specific business objectives and to measure the actual ROI achieved.
• Responds to requests from attorneys and other professionals across the firm for information in constructive, user friendly, and scalable ways.
• Monitors the legal innovation landscape, including strategic insights, to gain an understanding of how specific people, processes, and technology can solve legal practice challenges and bolster the business case for innovation initiatives.
• In consultation with the Strategic Innovation Analytics Lead, develops success criteria and sets guidelines and commitments for new data, analytics, and reporting solutions.
• Works closely with the firm’s Infrastructure Services department to ensure legal technology solutions are developed and/or deployed in compliance with firm requirements and follow best practices for the management of the firm’s legal technology and related data.
• Participates in projects as assigned, including requirements gathering, analysis, software/platform selection, design, development, implementation, verification, integration, documentation, enhancements, monitoring, and support.
• Builds strong working relationships with attorneys, members of the Practice Innovation team, and other professionals across the firm.
• Delivers written and oral communications that clearly explain technical concepts using non-technical language. Displays proven ability to communicate with varying levels within the organization.
• Performs other duties as assigned or required to meet firm goals and objectives.

Qualifications

Knowledge, Skills and Abilities

• Proven track record of figuring out a solution when no clear solution is visible, including by piecing together disparate systems.
• Proven ability to tackle projects independently and proactively, while also exercising appropriate judgment regarding when to escalate or ask for help.
• Experience thinking holistically across an organization and considering the scalability and global prioritization of a solution before investing time in its development.
• Familiarity with legal technology concepts such as document assembly, r