Housekeeping Supervisor - MGM Springfield

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Housekeeping Supervisor plays a crucial role in maintaining the hotel's standards by overseeing daily operations, ensuring the cleanliness and organization of rooms, and providing exceptional customer service. This includes managing housekeeping staff, addressing guest complaints, and implementing quality control measures to ensure a high level of satisfaction among guests and employees alike.

THE STARTING PAY: $20.00 per hour

THE DAY-TO-DAY:

• Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
• Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.
• Completes all duties in accordance with property standards and procedures and adheres to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
• Inspects guest rooms completely and thoroughly for cleanliness.
• Enters or calls all statuses of guest rooms work orders, carpets, damages, etc.
• Maintains knowledge of hotel information in order to answer guest inquiries.
• Maintains records including repairs needed, lost and found items, and quality of work completed by employees.
• Completes daily worksheets accurately and in a timely manner.
• Submits all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) to the appropriate Management team, using technology as needed.
• Maintains all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH & BOH) are maintained, cleaned and organized.
• Utilizes performance feedback, recognition, and training, and adheres to company policies, legal requirements as well as be knowledgeable of all duties.
• Supervises assigned floors and ensures all rooms, hallways, and other areas are cleaned to property standards.
• Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM Resorts International and Housekeeping policies and procedures.
• Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.

THE IDEAL CANDIDATE:

• Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction.  This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.
• English Language Proficiency: The ability to speak and understand spoken English when giving and receiving instructions, and talking with management, coworkers, and guests. This includes using correct grammar when speaking and not using slang terms.
• Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver.
• Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary tim