Director of Client Delivery - Melville, NY

About API

Accommodations Plus International (API) is a global leader in crew and disrupted passenger accommodations technology. We partner with major airlines, cruise lines, and rail operators worldwide to deliver crew-first solutions that streamline operations, reduce costs, and transform the travel experience.
We are investing in account-based marketing (ABM) to accelerate growth across strategic accounts. This is a unique opportunity to join a high-growth team, help shape our ABM engine, and directly impact multi-million-dollar opportunities with some of the world’s leading airlines, rail and cruise organizations.

Summary/Objective  

Assists leadership with leading/managing the Client Delivery team. This role will plan, manage, and coordinate Client Delivery activities to ensure goals and objectives are accomplished. This role will be the voice of the customer, making sure that all delivery functions – Contracting, Operations, Technology, Product, and Accounting - are consistent and in line with achieving our customer’s success.  

This position requires strategic vision to identify and interpret market trends and set appropriate hotel sourcing strategies. Along with excellent negotiation skills, extensive contracting experience and strong team management you coach and develop the team to deliver aggressive savings targets to provide maximum value to our customers whilst developing and maintaining progressive supplier relationships. 

A leader who is a strategic thinker with strong commercial acumen, a customer focus and the ability to engage effectively with a broad range of stakeholders and partners to drive business outcomes and the ability to communicate at a senior level as well as operational team members.  
Developing supplier continuous improvement and applying tools and techniques based on current knowledge of best practice strategic sourcing and the hotel marketplace.   
 
Essential Functions 
 
Client Relationship 

• Establish and maintain relationships with key stakeholders at senior levels within the airline and hotel partners. 
• Communicate and meet with major clients on a regular basis to ensure that API deliverables are met. 

• Support Client Delivery Team to create client sourcing strategy based on solid market insights  
• Report on strategy and savings matrix for North America accounts 
• Lead Client Delivery Team to develop Strategic Account Plans for their Airlines and ensure that they deliver according to the plan and keep updated throughout the year 
• Suggest solutions and innovative ideas to meet client needs  
• Ensure Client Delivery Team handle complaints and problems in a timely and effective manner. 
• Support Client Delivery Team to prepare monthly, quarterly and annual reports and budget forecasts for client.  

Site Inspections  

• Train Client Delivery Team to thoroughly and effectively conduct site inspections domestically and international when required to ascertain suitability for airline in line with minimum requirements. 
• Undertake Site Inspections from time to time in key markets 
• Support the effective management of union relationships as part of the site inspection process 

 Day to Day Client Delivery 

• Provide strategic leadership to identify opportunities to expand products within North American accounts. 
• Communicate to the VP on client performance, strategies and needs.  
• Ensure Client Delivery team remain on track with sourcing deliverables and airline sign off approval processes are followed.  
• Ensure Client Delivery Team maintain action log to ensure all parties are aware of action points and follow up resolve points are understood, leading weekly meetings internally with Client Delivery Team to review so they are appropriately p