Assistant Clinic Director

Location: Addison,TX
Company: IV Nutrition

About the Role

We are hiring an Assistant Clinic Director to support the management and daily operations of our clinic while delivering exceptional intravenous vitamin infusion services and an outstanding client experience.

This role combines clinical expertise, sales leadership, client relationship management, and team development. You will assist in overseeing staff, ensuring excellent client care, driving client retention, supporting clinic sales goals, maintaining compliance standards, and contributing to overall clinic performance.

This is a hands-on leadership role ideal for someone who thrives in both client care and business growth while developing high-performing teams.

What You'll Do

Clinical Care & Client Experience

• Administer IV therapies, including starting IVs and monitoring treatments
• Ensure client safety, comfort, and overall well-being throughout services
• Document client interactions, treatments, and responses accurately
• Provide education to clients regarding therapies, memberships, and wellness services
• Deliver a high-touch client experience that promotes loyalty and long-term relationships
• Address client concerns and service recovery opportunities promptly and professionally
• Conduct follow-up calls and outreach to clients to ensure satisfaction and encourage continued engagement
• Support membership enrollment, renewals, and retention initiatives

Sales & Client Retention

• Lead by example in promoting clinic services, memberships, and wellness programs
• Drive clinic sales performance through relationship-based selling and client education
• Monitor client retention metrics and identify opportunities to improve client engagement
• Coach team members on effective sales conversations and client relationship building
• Support achievement of clinic revenue goals through exceptional client experiences and consistent follow-up
• Partner with the Clinic Director to implement local marketing, referral, and retention strategies

Clinic Operations & Support

• Act as a backup point of contact for the Clinic Director
• Ensure compliance with clinical standards, policies, and regulations
• Complete required training related to nutrition infusion therapies
• Support daily clinic operations and workflow efficiency
• Monitor clinic performance metrics and assist with action plans for improvement
• Assist with inventory management, scheduling, and operational execution

Team Leadership & Development

• Assist in onboarding, and developing staff
• Train and educate team members on procedures, sales techniques, and client care standards
• Lead, motivate, and influence staff to meet performance goals
• Foster a positive, high-performance team culture
• Support ongoing staff development through coaching and accountability

Performance Management

• Monitor and document staff performance in partnership with HR
• Support coaching, goal setting, and career development
• Identify high-performing employees for growth opportunities
• Assist in conflict resolution and team management
• Help ensure team members consistently meet client service, sales, and operational expectations

Culture & Accountability

• Maintain a culture of trust, respect, and professionalism
• Lead by example with strong ethical and professional standards
• Promote positivity, resilience, and accountability within the team
• Champion a client-first culture focused on service excellence, retention, and results

Qualifications

• Active California RN License required
• Current BLS (Basic Life Support) certification required
• ACLS (Advanced Cardiac Life Support) certification preferred

Experience

• Minimum 1 year of vascular access or infusion experience
• Minimum 1 year of leadership or management experience
• Previous sales, membership, retail healthcare, hospitality, or client retention experience preferred

Technical Knowledge

• Microsoft Office
• Electronic Medical Records (EMR) systems
• Anatomy, medical terminology, and clinical practices
• Basic understanding of sales metrics, client retention strategies, and performance reporting

Skills & Attributes

• Strong attention to detail
• Excellent written and verbal communication
• High level of customer service and client care
• Proven ability to build client relationships and drive retention
• Leadership and team devel