Salesforce Platform Manager and Architect- Remote

Company Description

About us, but we'll be brief

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

Experian Employer Services is looking for an experienced and experienced Salesforce Platform Manager and Architect. This is a remote position reporting to the VP or Sales Strategy and Enablement. You will combine strategic leadership of a team along with daily hands-on technical expertise as an individual contributor. You will oversee the entire Salesforce ecosystem, from strategy and planning to implementation along with indivdual responsibilities. You will set the vision, conduct planning, lead and team and ensure execution within SFDC for our entire organization of sales and service cloud users. You will manage individual responsibilities related to being the visionary for our SFDC platform, ensuring projects are on track, and developing and architecting the platform.

You will set the vision, plan and execute Experian Employer Services' SFDC platform design and experience and deliver on a multi-year roadmap to tactically guide a successful SFDC deployment. You will perform in a technical role with experience in Salesforce development, architecting and delivering complex business solutions catered around Force.com, Sales and Service cloud and multiple technology stacks outside of Salesforce.com to support integrations in an Agile environment. You will lead the team supporting SFDC and Data Quality. You will build Salesforce CPQ, CLM and multiple other service cloud initiatives. You will perform the testing and implementation of package development efforts, and coding, configuration, regular maintenance, installation, testing and debugging, also managing timelines and manufacturing technical documentation. You will also design and mplement data models, manage data assets, and ensure that all data is accurate, secure and meets privacy standards.

Strategic Leadership:

• Manage a team of 2 SFDC Administrators and 4 Data Quality Specialists
• Develop a long-term Salesforce strategy aligned with our goals
• Identify opportunities to use Salesforce to increase business growth and efficiency
• Collaborate with important partners and leadership to understand our needs and translate them into technical requirements
• Manage relationship and deliverables of external SFDC Consult when warranted
• Identify potential process improvement areas and suggest options and recommend approaches and address technical debt and architect a SFDC environment that supports the Customer 360 viewpoint with optimize lead to cash best practices

Hands-on Development:

• Contribute to complex development tasks, including Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Analyze complex sales processes and identify opportunities for improvement.
• Design and implement new solutions that align with our requirements. (CPQ, CLM, Customer 360(Omnichannel).
• Create detailed technical design documents and specifications.

Technical Expertise:

• Salesforce Platform(Sales and Service Cloud):
• Apex programming
• Visualforce development
• Lightning Web Components
• Salesforce configuration and customization
• Data modeling and integration with other systems
• Security and permissions
• Troubleshoot and resolve technical issues
• Build tailored solutions to address requirements
• Conduct Testing and deployment of solutions
• Maintain all technical architecture and integration models
• Test and Deployment into Production
• Salesforce CPQ:
• CPQ configuration and customization
• Product modeling
• Pricing rules and discounts
• Quote generation and approval processes
• Integration with other Salesforce products (Sales Cloud, Service Cloud)

Cross-Functional Collaboration:

• Work with sales, finance/billing, customer success, product, data and enablement and IT teams to ensure our SFDC system aligns with our goals and optimizes processes aligned to best prac