VP, IT Quality Assurance

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Vice President of IT Quality Assurance is responsible for setting the strategic direction of the IT Quality Assurance department, aligning it with the company's IT strategy and business goals. They develop and maintain high standards for software quality assurance, establish processes and methodologies to ensure consistent outcomes, and lead a team of quality assurance professionals. Collaboration with other IT leaders is key to integrating quality assurance processes with development and deployment workflows.

 The role involves driving innovation and automation in quality assurance practices, identifying potential risks, defining performance metrics, engaging with stakeholders, managing the budget, and ensuring regulatory compliance. The Vice President of IT Quality Assurance must have a strong, experienced QA background, relevant certifications, extensive industry experience, leadership experience, technical expertise, analytical skills, and excellent communication skills. They must also possess project management knowledge, risk management experience, regulatory knowledge, a strategic mindset, a customer-centric approach, and the ability to collaborate effectively with cross-functional teams.

 Overall, the Vice President of IT Quality Assurance plays a crucial role in ensuring the delivery of high-quality IT services that meet or exceed stakeholder expectations.

Compensation 

This role is an exempt position with a Targeted Salary Range of $163,000 - $240,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Establish/Define and communicate a clear vision for the IT Quality Assurance department that aligns with the broader IT and organizational objectives.
• Develop and maintain high standards for software quality assurance, including the establishment of processes to ensure consistent, high-quality outcomes.
• Implement and maintain robust quality frameworks and methodologies to drive quality assurance processes.
• Oversee the adoption and the implementation of the latest quality assurance technologies and automation tools to enhance testing efficiency and accuracy.
• Drive innovation in quality assurance practices by staying abreast of industry trends and incorporating new technologies and approaches to enhance efficiency and effectiveness.
• Ensure substantial suites of regression test scripts are built to reduce repeat effort and integrate automated testing into continuous delivery processes.
• Analyze performance data to identify trends, issues, and opportunities for improvement in software quality and team performance.
• Develop and enforce quality assurance policies to ensure that all IT products and services meet the required standards before release.
• Ensure commitments to lead, mentor, and develop a team of quality assurance professionals and associated management, fostering a culture of continuous improvement and professional growth.
• Manage relationships with vendors and third-party service providers to ensure their services and products meet the company's quality standards and are delivered at an efficient cost.
• Design and implement training programs to ensure that quality assurance team members have the necessary skills and knowledge.
• Oversee incident and defect management processes to ensure timely resolution and minimize impact on users.
• Provide regular reports to senior management on the status, challenges, achievements, and effectiveness of the IT Quality Assurance department.
• Engage and collaborate with stakeholders, including top collaborators and senior management, to understand their needs and ensure the delivery of high-quality IT solutions to improve stakeholder satisfaction.
• Ensure that all quality assurance activities comply with relevant industry regulations and standards, minimizing the risk of non-compliance penalties.
• Work closely with other IT leaders to ensure seamless integration of quality assurance processes with development and deployment workflows to ensure that QA processes are not a blocker to timely delivery.
• Collaborate with cross-functional teams, including development, operations, and support, to integrate quality a