Omnichannel Biometric Product Associate - Payments

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Payments – Omnichannel Biometrics, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

 

Job responsibilities

• Partners with the Senior Product Manager to manage consumer onboarding and transaction risk for an innovative merchant payment service enabled by Biometrics 
• Collaborates with Merchant Acquiring risk teams to achieve business objectives
• Coordinates with the Customer Support Product Managers on risk surveillance and risk management 
• Stays informed of industry regulations, best practices, and compliance requirements
• Reviews biometric risk performance to continuously improve the biometric solution
• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals 
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge of biometrics-based user authentication
• Developing knowledge of risk management practices for consumer account onboarding and transaction processing
• Developing knowledge level of the product development life cycle
• to product life cycle activities including discovery and requirements definition
• Demonstrate emerging knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Excellent verbal and written communication skills for internal and external coordination and stakeholder engagement
• Familiarity with Customer Self Service solutions
• Experience with new business impact and risk analysis
• Knowledge of payment systems including payment terminals, authentication, and authorization etc.

 
 
 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our suc