Housekeeping Supervisor

About UsTMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in San Jose del Cabo, Santa Barbara, Palm Springs, and Nashville on the horizon, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities. 
Bode is searching for a seasoned Housekeeping supervisor to help support and lead our dynamic housekeeping team at this beautiful property! 

About the role

The primary responsibility of the Housekeeping Supervisor is to assist the General Manager with overall property condition, oversee all duties performed by the housekeeping staff, responding to guest requests/work orders, coordinating vendor projects and improving the overall aesthetics of the property

Additional responsibilities will include: maintaining proper quality assurance programs, appropriate coach and counsel sessions; Operating within any departmental budget constraints; assigning task to the housekeeping staff, work with General Manager to ensure the property cleanliness is maintained, work closely with engineering to ensure rooms and property are maintained and any repairs are fixed

What you'll do

• Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction. Tracking guest issues and ensuring follow up with fellow leadership team. 

• Work with The Operations/Rooms Manager and leaders to establish unique amenities enhancing the guest experience and ensure proper operational procedures exist and communicated to all staff.

• Maintain complete knowledge at all times of all hotel features/services, activities, and events. Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.

• Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.

• Assigning housekeeping task to staff and inspecting work to ensure that the standards of cleanliness are met.

• Investigate and address complaints regarding poor housekeeping service

• Provide training to the housekeeping staff

• Ensure all supplies and equipment are are inventoried and ordering as needed

• Work with General Manager on hiring and recommend promotion to current staff if see fit

• Ensure all public areas of hotel are clean and a schedule in place to keep it clean 

• Be able to communicate effectively with guest and provide exceptional customer service

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum productivity

• Conduct reviews of employee performance. If needed recommend disciplinary action to General Manager

• Work with linen company to ensure delivery is on time and we have enough supplies on property

• Ensure communication with SAGEC team on status of room and any communication needed is done in a efficient manner

• Ensure a shift/daily pass-down log is implemented and used to improve communication amongst staff.

• Inspect guestrooms and publica area on a daily basis

• Ensure inventory is always accurate and work with maintenance on any rooms that need to be placed out of order with Operations/Rooms Manager approval