Collections, Quality Control Auditor

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Salary and Benefits:

At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities, competitive pay and great benefits including:

• Pay Rate: $22-$27/hour
• Start Date: Our next onboarding class is set to begin March 10th, 2025
• Hybrid Work Arrangement: This position is primarily remote, but must go into the office periodically based on business needs. The candidate must live within a computable distance of one of the following markets: Dallas, TX, Houston, TX, or Atlanta, GA.
• Dress: Enjoy our comfortable causal work environment

Benefits:

• Retirement plan - 401(k) match
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
• Virtual office visits
• Employee Assistance and Wellness Programs
• Company provided life and disability insurance
• Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Paid Time Off (holidays, vacation flex and sick days)
• Vehicle discounts for loans or lease

Position Summary:

The main responsibility of this role is to ensure the accuracy and compliance of our collections processes. In this position you must possess exceptional analytical skills, a strong attention to detail, and a thorough understanding of collection practices and regulations.

Essential Job Duties and Responsibilities:

• Conduct regular audits on collections activities to assess management with internal policies and external regulatory requirements.
• Review and verify the accuracy of collection records, documentation, and reports.
• Assist management with Identifying areas of improvement in collections processes, policies, and procedures.
• Provide suggestions to enhance efficiency and effectiveness in collection practices.
• Meet monthly goals and objectives.
• Monitor phone calls to ensure compliance with company policies governing collection of debts and applicable federal/regulatory guidelines.
• Attention to detail and ability to work efficiently to meet deadlines and timelines.
• Perform additional duties as assigned.
• Using Microsoft Office tools to create, update, and maintain documents critical to Quality Control.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
• Other duties maybe assigned.

Qualifications and Competencies:

Experience

• At least two (2) years collections or auditing experience required
• Attention to detail and ability to work efficiently to meet deadlines and timelines.
• Excellent verbal and written skills and the ability to enter data accurately into spread sheets and prepare professional looking documents and reports.
• Knowledge of collections processes, regulations, and best practices
• Strong understanding of fair debt collection practices and consumer protection laws
• Ability to work independently and meet deadlines

Education – requirements and/or certifications

• High school diploma or equivalent

Skills required

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite o