Team Lead- Collections, Estates and Bankruptcy
GuidehouseAbout the role
Job Family:
Patient Account Representative
Travel Required:
Clearance Required:
What You Will Do:
Under minimal supervision and according to established policies and procedures, performs a variety of duties related to the supervision of the customer service and self-pay collection functions of the UAB Business Office. Such duties may include, but are not limited to, the following:
Ensures the timely completion of assigned tasks on a consistent and reoccurring basis
Reviews the work of Collections, Estates and Bankruptcies (CEB) representatives
Provides training and feedback based upon reviews
Assists in administering policies, procedures and productivity standards
Proactively assists CEB supervisor and representatives in the completion of assigned tasks in order to ensure that the performance goals of the team are accomplished or exceeded
Maintains communication and availability in conjunction with the flexible scheduling of a remote staff
Proactively identifies and communicates issues to management in a timely manner
Performs other duties as requested by management.
What You Will Need:
Requires a University Degree or a high school diploma or equivalent and 8+ years of prior relevant experience in insurance and billing, banking ,collections, or legal field
What Would Be Nice To Have:
Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
Accept responsibility for the direction, control and planning of one’s own work
Work independently
Recognize the rights and responsibilities of patient and employee confidentiality
Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief
Relate to others in a manner which creates a sense of teamwork and cooperation
Communicate effectively with people from every socioeconomic, cultural and educational background
Exhibit flexibility and cope effectively in an ever-changing, fast-paced environment
Perform effectively when confronted with emergency, critical, unusual or dangerous situations
Demonstrate the quality work ethic of doing the right thing the right way
Maintain a customer focus and strive to satisfy the customer's perceived needs
Assess, plan, implement, and evaluate internal and external education programs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at
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