IT Deployment & Logistics Specialist

Asana is seeking an experienced IT Deployment & Logistics Specialist for our growing office in San Francisco. You will play a critical role in supporting our team globally. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail-oriented, but able to work outside the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure. 

What you’ll achieve

• Assist in the ordering process for a diverse portfolio of IT Hardware
• Troubleshoot basic hardware and software problems with Apple and Windows products, including phones, tablets, desktops and laptops
• Deploy desk setups for new employees
• Build and deploy new laptops and mobile devices using standard deployment tools (JAMF, BigFix, Airwatch)
• Onsite printer/copier support
• Coordinate inventory tracking efforts for IT hardware ordered at all Asana locations
• Coordinate shipping and receiving needs for IT including: hardware assigned to remote employees, hardware returned to IT, special order requests, RMAs and repairs of all IT hardware
• Coordinate IT’s eWaste remediation process

About you

• 2-3+ years of experience in IT logistics roles
• Knowledge of basic troubleshooting for current hardware and peripherals for Apple and Windows Systems
• A positive, service-oriented attitude
• Solid problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed

What we’ll offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. 

For this role, the estimated base hourly range is between $45.67- $55.77. The actual hourly salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About us

Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor’s and Inc.’s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. 

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that Asana upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected vetera