Supervisor, Coaching Services

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Supervisor, Coaching Services is responsible for managing a team of coaches and providing support to the team including day to day support of essential duties, onboarding and training to new and existing team members and escalating team feedback as indicated. Split allocation between lead responsibilities and coaching members in multiple products.

Essential Duties and Responsibilities

• Support existing product structure (scheduling, shift coverage, training/support, QM)
• Contribute to best practices for existing and future product specific processes
• Solicit and consolidate team input
• With manager, co-lead regularly scheduled team meetings
• Participate in cross-functional projects and meetings as needed
• Continue regularly scheduled shifts to support members and coaches
• Provide mentoring, support, training, onboarding to new and existing team members
• Provide input to the Manager concerning training and professional development needs of the team.
• Gather and escalate team feedback.
• Assist Manager in recruitment and interview process as needed.
• Ensure training records and internal certification process is up to date.
• Quality Monitoring development and application.
• Additional responsibilities as needed and outlined by Manager.
• Includes supervision of a team of coaches.

Supervisory Responsibilities

Lead a team of up to 15 coaches

Qualifications Required for Position

• Bachelor’s Degree
• NBC-HWC or CDCES
• Relevant underlying health or coach credentials for supporting members, coaches and products
• Previous experience working on products your direct reports are serving is desired.
• Assumes responsibility for professional development and continuing education to maintain knowledge and skills.
• Possess excellent written and verbal communication skills
• Ability to communicate with internal and external team members according to the Teladoc culture.
• Attend meetings when required online and /or in person if required
• Possess exceptional time management and organizational skills
• Comfortable with mobile and remote technology as well as MS word, Excel, PowerPoint, Outlook, Zoom, Webex, Google docs etc.
• Maintains compliance with Federal, State and local regulations pertaining to training, FDA Quality System Regulation (cGMP), ISO 13485, Canadian Medical Device Regulation (CMDR), InVitro Diagnostic Directive (IVDD), and Medical Device Directive (MDD) and HIPPA.

Work Environment

• Work remotely from home.
• Minimum (2-4 times per year) domestic travel required to attend meetings and conferences.
• Sitting and viewing a computer screen for long periods of time is essential.
• Supervisor group works together to ensure operational coverage for products which may include on-call or weekend coverage, as needed.

The base salary range for this position is $75,000 - $85,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2023.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc H