Client Success Executive - Patient Access Managed Services

Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it.  We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry.  Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Client Success Executive - Patient Access Managed Services at Hummingbird, you will be responsible for business development, client lifecycle management, and third-party partnerships. This role combines strategic sales, client success leadership, and revenue growth, ensuring seamless client experiences from initial engagement through long-term partnership. You will support new client acquisition, expand existing relationships, scope and develop proposals, and oversee multi-engagement client portfolios. Your ability to navigate complex sales cycles, build trust with executive stakeholders, and drive measurable client success will be critical to your impact.

Responsibilities

Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.

FLSA Status: Exempt.

Compensation: Starting at $163,000 - $212,000 per year less statutory deductions.

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Travel: 25% for client visits, training, and company events.

Benefits Eligible: Yes.

People Manager: No.

Client Acquisition & Revenue Growth 

• Lead the sales cycle for prospective and existing clients from the point of opportunity qualification to SOW signature. 

• Expand existing client relationships across Hummingbird’s service lines, ensuring alignment with their long-term goals. 

• Achieve revenue targets, leveraging data-driven insights to refine sales strategies. 

• Maintain accurate CRM records for opportunities, contacts, and accounts. 

 

Client and Third-Party Lifecycle Management & Success 

• Serve as the primary executive contact for assigned clients and third-parties, ensuring strong relationships and timely resolution of concerns. 

• Design and propose strategies that align with the customer’s goals and set them on the pathway to a managed services partnership.  

• Lead complex discussions involving budgeting and FTE transitions to support pro forma development and presentations. 

• Oversee and maintain the client portfolio, including maintaining key dates, milestones, and designing strategic account plans that drive long-term success and client retention. 

• Gather and assess client and engagement-based NPS metrics, proactively identifying trends and risks to partnerships and developing appropriate action plans. 

• Lead internal and external monthly and quarterly business reviews, adhering to Hummingbird standards. 

 

Proposal Development & Contract Negotiation 

• Develop and present proposals, quotes, and statements of work (SOWs) that align with client needs, commitments