Manager, New Hire Prgrms & Experiences

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity, and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests, and the communities in which we live. We strive to foster a diverse, equitable, and inclusive culture where our employees feel supported, embraced, and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

We are looking for a Manager of New Hire Experiences and Programs to define and shape the end-to-end Team Member experience for Orientation and Onboarding. The ideal candidate will have a strong track record of leading, designing and implementing large-scale Team Member-centric onboarding experiences. You’ll need to be innovative and always seek to push the boundaries of adult learning & development. However, you must also have a relentless focus on practical application that is grounded in the realities of what our Team Members face day-to-day.

We believe that our Team Members and Leaders are our greatest strength. As the Learning and Organizational Development team, we strive to empower and unlock the potential in every Team Member at USH by developing and delivering high-impact programs, experiences, and initiatives.

At The Core of This Role, You Will:

• Connect with stakeholders to understand skill gaps and conduct comprehensive learning needs assessments to identify core competencies and capabilities.
• Drive the vision and strategy for New Hire experience and programs.
• Gain a deep understanding of the USH business and Team Member population, balancing best practices and pragmatism to build processes and practices that align with USH’s culture.
• Coach and develop the team and provide feedback on programs, experience, and initiatives.
• Analysis and problem-solve with a data-driven approach to measuring program effectiveness.

Key Responsibilities:

• Lead our company-wide onboarding program, welcoming new hires from every population and ensuring new hires ramp up quickly, understand our business, and feel connected to our culture.
• Own and lead our Guest Servicing Standard program for New Hires and Team Members to deliver a best-in-class guest experience.
• Monitor new hire turnover and retention to recommend and implement new solutions that will retain our New Hires.
• Refresh the onboarding experience with a focus on new hire engagement and time to productivity.
• Design, develop, and implement engaging New Hire experiences and programs aligned to organizational and department goals and strategy.
• Drive connectivity with broader L&OD team programs (Talent Development, Organizational Development, etc.)
• Improve onboarding by introducing innovation and automation where possible.
• Lead a team of entry-level team members and develop their skillset to meet the needs of the business.

Qualifications

Basic Requirements:

• A bachelor’s degree in related field and 5+ years in Learning and Development, Onboarding, or Talent Development fields.
• Proven experience building scalable, global onboarding programs for various audiences. (Team Members, managers, etc.)
• End-to-end program management skills from needs assessment, design, development, and facilitation.
• Experience with HR analytics and reporting, with introductory knowledge of visualization tools (e.g. Power BI) and other business-related data analysis strategies
• Influential at all levels, with strong stakeholder management and experience partnering with different parts of the HR team and departments.
• You have familiarity with the latest digital tools, such as Articulate Rise, SharePoint, and Campaign Monitor.

Preferred Qualifications: