Special Loans Specialist I (On-Site)

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Special Loans and Servicing Operations Department administers the complicated details of non-fixed rate loan products such as adjustable-rate mortgages (ARMs), Commercial Loans, Home Equity Lines of Credit (HELOCs), Daily Simple Interest (DSI) loans, Balloon loans, and modifications, SCRA, among other responsibilities.

Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals. The Special Loans Specialist I must be detail-oriented and able to work under pressure on a variety of tasks, including research and resolution of escalated/priority requests and project tasks.

• Research servicing histories and setup of ARM, DSI, and modified loans, collects supporting documentation, and assists in preparing audit responses.
• Analyzes exception reports and clears exceptions by researching and adjusting loans as necessary.
• Monitors the status of ARM loans; assists in resolving servicing transfer/loan setup; research ARM loan payment histories.
• Audits ARM Change Notifications prior to mailing.
• Performs document to data reviews to ensure proper servicing of various loan types and ensuring adherence to investor and regulatory guidelines.
• Reviews and processes modification requests.
• Conducts special projects as assigned by Special Loans management.
• Calculate loan amortizations to correct posting errors by Shellpoint or previous servicers.
• Update loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.
• Supports management in achieving goals and improving the efficiency/productivity of the department.
• Completes miscellaneous tasks as necessary or required.
• Performs related duties as assigned by management.

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 0-2 years’ experience in the mortgage industry.

• Proficient working knowledge of Microsoft Outlook, Word, and Excel.
• Strong knowledge of mortgage documents, security instruments, and modification documents.
• Strong verbal and written communication skills.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 vo