Operational Governance Project Manager

It starts with a mission, and our mission is to disrupt every small business owner’s struggles.
Time is scarce, and decision making can be hard when visibility is limited. Today everything is spreadsheets with manual processes.
Our small business community deserves more. A single piece of data can change everything. Access to timely, relevant, and accurate insights to allow confident decision making; that is our dream for each small business owner.
2UniFi, unique new small business platform from NBH, is designed to bring a complete financial platform to each small business’s fingertips.

Join us as we build a new vision at a strong and dynamic company. Help us create the future of banking.
As an Operational Governance Project Manager, you will:
• Implement and maintain operational governance processes that ensure effective execution of operational initiatives
• Collaborate with management, Product teams, Business Analyst teams, and third-party vendors to execute operational governance objectives and deliverables
• Document organizational structure and business processes to support accountability and ownership across operations
• Support the implementation of third-party risk management processes to ensure regulatory compliance when working with external vendors
• Coordinate among Operations teams, Business Analyst teams, Product teams, and Technology teams to ensure smooth execution of operational projects
• Develop and maintain detailed project plans and schedules for operational initiatives
• Create and distribute regular status reports focused on operational performance metrics, risks, and process effectiveness
• Work with Business Analyst teams to implement project governance processes that integrate business analysis stages into operational workflows
• Maintain clear communication channels between management, Operations teams, Business Analyst teams, and Technology delivery groups
• Manage day-to-day project activities including resource allocation in collaboration with team leads
• Monitor budget adherence for operational initiatives in partnership with Finance
• Implement operational risk management procedures; escalate issues to appropriate stakeholders
• Conduct regular project health checks and present findings to management
• Apply best practices in operational project methodologies to support successful delivery
• Ensure compliance with organizational policies and industry regulations relevant to operations
• Support change management processes within operations-focused initiatives
• Monitor third-party vendor performance against SLAs and contractual obligations

As an Operational Governance Project Manager, you will work closely with the 2U Project Management team—including the Product Governance Project Manager and Technical & Integrations Governance Project Manager—to ensure coordinated project execution across the 2UniFi initiative.
In addition, as an Operational Governance Project Manager, you will play a crucial role in bridging the gap between strategic objectives and day-to-day operational execution. Your ability to manage complex stakeholder relationships while driving operational excellence will be key to ensuring the success of our enterprise-wide initiatives.

Minimum Requirements: This position requires the following educational and/or job experience:

• Bachelor's degree required in Business Administration, Finance, or related field; Master's degree preferred
• 5+ years of experience in project management, operations management or related roles
• Experience managing cross-functional operational projects involving multiple stakeholder groups
• Experience working with Business Analyst teams and understanding business analysis processes
• Understanding of product development lifecycles and technology implementation processes
• Experience facilitating project-level decision-making related to operational governance
• Strong communication skills with ability to work effectively with stakeholders at various levels
• Analytical capabilities with problem-solving skills focused on operational effectiveness

Desired Skills: Ideal candidates for this position should possess some or all of the following skills:
• PMP or equivalent project management certification
• Experience in banking or financial services industry operations
• Knowledge of regulatory compliance requirements within the financial sector
• Proficiency in project management software tools and business intelligence platforms
• Practical decision-making capabilities focused on operations execution
• Ability to translate technical concepts for non-technical audiences
• Experience in change management practices within operational environments
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