M&A Transaction Manager - Operational Strategy and Diligence

LOCATION

Remote Work-at-Home

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

 

 

As an M&A Transaction Manager specializing in Operational Strategy and Diligence, you'll play a key role in helping us evaluate potential acquisitions. Your job will be to assess how well a target company’s operations align with ours, identify opportunities to improve efficiency, and ensure we’re ready to integrate smoothly. You’ll work closely with teams across the business to uncover synergies, spot risks, and build strategies that add real value.

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Conduct operational due diligence to assess business capabilities, process efficiency, and cost structures.
• Evaluate operational synergies and develop clear, actionable post-transaction implementation roadmaps.
• Provide strategic recommendations on operational readiness, scalability, and integration planning.
• Identify areas for performance improvement and design initiatives to drive operational excellence.
• Support change management efforts during integration phases to ensure smooth transitions.
• Prepare detailed operational reports and executive-level presentations.
• Monitor integration progress and track synergy realization after deal closure.
• Take on additional responsibilities as needed, depending on project scope and business needs.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

 

• Bachelor’s in Business, Operations, or related field (MBA preferred)
• 5+ years in operations consulting or BPO operations
• Strong analytical and project management skills
• Experience leading cross-functional operational assessments in complex environments
• Deep understanding of operational KPIs and performance improvement methodologies
• Proficiency in Excel, PowerPoint, and data visualization tools
• Strong communication and executive presentation skills

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, denta