DIRECTOR – QUALITY ASSURANCE

Career Opportunities with Neighborhood House Association

About NHA:

The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.


Our EEO Policy:

Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.


Benefits:


Eligible employees receive the following benefits:

• 15 Holidays Days
• 401(K) Retirement 6% Match
• Paid Vacation and Sick Leave
• Tuition Reimbursement up $2,500
• 2 Personal Days
• Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance
• Live Well Program
• 4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)
• Health and Dependent Care Flexible Spending Account (FSAs)
• Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance
• Free Employee Assistance Program (EAP)


**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**


POSITION PURPOSE:
Under the direction of the General Manager/General Counsel, the Director of Quality Assurance is responsible for Head Start Quality Assurance planning, organizing, staffing, directing, coordinating, budgeting, and reporting. This role is also responsible for monitoring and ensuring that the Head Start grant recipient and its subrecipients comply with Head Start Program Performance Standards, and all applicable federal, state, and local regulations.

EXAMPLES OF ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of various types of work that may be performed. The omission of a specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
• Directs all services and activities of Head Start Quality Assurance and Compliance, and other special program/projects as assigned.
• Develops and implements goals, objectives, policies, and priorities.
• Oversees the operation QA Head Start Data Say automated monitoring system.
• Recommends, implements, and administers policies and procedures; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures;
• Recommends, within Departmental policy, appropriate service and staffing levels;
• Plans, directs, coordinates, and reviews the workplace for Department staff, assigns work activities, projects, and programs;
• Meets with staff to identify and resolve problems; selects, trains, motivates, and evaluates Division personnel;
• Summarizes meeting notes and action items and ensures they are communicated and tracked through to completion;
• Provides or coordinates staff training;
• Works with employees to correct deficiencies; implements discipline and termination procedures;
• Reviews and participates in the development and administration of the Department’s annual budget;
• Serves as liaison for the General Manager/General Counsel with other business units, and outside agencies;
• Negotiates and resolves sensitive controversial issues;
• Prepares and presents staff reports and other necessary correspondences;
• Provides responsible staff assistance to the General Manager/General Counsel;
• Attends and participates in professional group meetings;
• Performs program analyses and recommends policy positions and providing agenda development and other support to the General Manager/General Counsel, boards, and other business units;
• Regularly monitors performance and provides coaching for performance improvement and development;
• Monitors and evaluates processes and results and recommendations modifications to initiatives and approaches to ensure effective, open, two-way channels of communications;
• Performs related duties and responsibilities as required.

DESIRED MINIMUM QUALIFICATIONS:
Knowledge of:
• Principles and practices of management and supervision;
• Principle