Jobs and Careers

Supervisor, Patient Access Center

SITE - Beaumont Service Center - 26901 Beaumont Blvd, United States, United Statesfull_timeVerifiedPosted 15 Apr 2025

About the role

Job Summary - Supervisor, Patient Access Center

Supervises revenue cycle activities to ensure coordinated and optimized patient access functions, including, but not limited to, accurate patient registration, insurance verification, cost estimation, patient pre-arrival preparation, organization pre-arrival preparation, financial counseling, cash collection, and revenue optimization. Primary responsibility for resources and functions supporting multiple sites and/or service lines.

Essential Functions - Supervisor, Patient Access Center

Assumes day-to-day accountability for the high quality delivery of patient access services through consistent application of policies, procedures, protocols and standards. Ensures Spectrum Health patient access services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements, including accurate information validation, eligibility, authorization, and medical necessity requirements of patient insurance, accurate estimation and processing of patient financial payments. Ensures accurate and timely financial, social, or other Spectrum Health resource triage and referrals where appropriate.
Supervises daily departmental activities for areas of responsibility. Provides direction and support to subordinate staff to ensure effectiveness and efficiency. Carries out supervisory responsibilities recruiting, training, management, and evaluation of department staff; creating and administering department schedule; planning and assigning work; developing and implementing initiatives to increase performance; assisting in the creation and monitoring of budget; and development of site procedures and processes. Assists in the evaluation and development of departmental policies and goals.
Establishes and maintains effective working relationships within the organization, communicating with staff, management, physicians, and other members of the healthcare team to maximize continuity and coordination of services. Creates and sustains exceptional patient and provider experience, serving as the escalation point for concerns and resolving issues in a timely and constructive manner to the satisfaction of all parties. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.

Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency through the use of existing reporting tools as well as the development of new reporting tools. Ensures that productivity quotas are established and met.
Engages in process and quality improvement activities and implements new strategies and processes. Maintains advanced knowledge of current payer requirements, understanding of medical insurance, and Patient Access Services processes. Engages in continuous study of professional field including implementing best practices, maintaining professional competence, and understanding industry trends.
Acts as a consultant to the administrative support staff and to members of the healthcare team. Serves as a representative of Patient Access for organizational or industry work efforts. Coordinates departmental program planning, implementation, and evaluation.
Recruits, trains and evaluates departmental human resources. Develops and implements employee education programs to enhance employee performance. Initiates and promotes employee development to achieve departmental goals. Performs other supervisory responsibilities such as reporting status of area of responsibility to manager.
Oversees the daily operations of information systems utilized in areas(s) of responsibility and assists with new software or system implementation.

Qualifications - Supervisor, Patient Access Center

Required Associate's Degree or equivalent education and experience
Preferred Bachelor's Degree or equivalent

3 years of relevant experience related experience Required
3 years of relevant experience in a related field (e.g., patient access, physician office management, etc.) Required
Lead and/or supervisory experience Preferred
Experience with ICD-9/ICD-10 and CPT coding Preferred