Sr. Product Owner

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! We are seeking a Sr. Product Owner to join our ICON/PZAZ/Paragon team. Reporting to the Sr. Director Shared Solutions Product Manager, this role will play a pivotal role in sustaining and modernizing our legacy systems, which remain essential to the stability and success of our business operations. This position is critical to advancing our organizational goals by ensuring these systems continue to deliver reliable performance while evolving to meet future needs. We are seeking a candidate who is not only a strong communicator and strategic thinker, but also an advocate for agile best practices—someone who can bridge technical expertise with collaborative leadership, drive continuous improvement, and help us unlock greater efficiency and innovation across our technology landscape.

Job Location: Hybrid work arrangement based in Richmond, VA or Omaha, NE

Responsibilities:

• Partner with stakeholders, including upstream and downstream systems/functional areas, to understand business priorities and how they rely on legacy applications and workflows.

• Own strategic stakeholder engagement for assigned areas, demonstrating deep knowledge of both business processes and system constraints.

• Adopt and implement agile best practices across the team for maintaining and enhancing legacy systems, balancing stability with incremental improvements.

• Owns prioritization decisions for assigned product backlog and release planning

• Ensure proper documentation of stories and epics that capture business needs.

• Refine and maintain product backlogs, prioritize user stories, and define project scope, objectives, deliverables, and product requirements.

• Work with architects to translate business strategies into practical solutions within the limitations of existing systems while identifying opportunities for modernization.

• Drive delivery of scalable solutions aligned with strategic IT roadmaps strategic IT roadmaps and portfolio budgets

• Collaborate across Operations to ensure legacy systems continue to support these functions without disruption.

• Support User Acceptance Testing (UAT), regression testing, and training initiatives for updates or transitions involving legacy systems.

• Help drive technology and process transformation for US & Bermuda

• Measure product performance and value delivery through KPIs and metrics tied to business outcomes.

• Ensure prioritization aligns with IT investment roadmap and budgetary goals.

• Partner with Product Managers, Architects, and Enterprise teams to maintain conceptual and technical integrity across the portfolio.

• Champion customer-centric outcomes by prioritizing features that enhance customer experience and operational efficiency

• Ensure product changes adhere to regulatory and compliance standards.

• Maintain awareness of emerging technologies and industry best practices to inform product strategy.

Competencies:

• 5+ years of insurance experience is a plus

• Bachelor's degree is required

• Proven experience as a Product Owner or similar role in technology or operations

• Ability to manage multiple and multi-faceted stakeholders

• Solution-oriented, creative thinker

• Strong understanding of Agile methodologies and product management practices

• Excellent communication and stakeholder management skills

• Proficiency in Jira and Confluence for backlog management and documentation.

• Ability to translate strategic goals into actionable business requirements

• Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity 

• Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment

• Financial and business acumen to align product decisions with organizational goals.

• Ability to track and report on continuous improvement metrics and modernization impact

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US Work Authorization

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