Senior Advisor, Member Services

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
As a Senior Advisor of Member Services, you will play a pivotal role in fostering strong, consultative relationships with our members. Your expertise in aligning their business strategies with our cutting-edge platforms and insights ensures that our solutions drive real-world impact. By deeply understanding their priorities and segment of the healthcare industry, helping them communicate and execute key milestones, and offering guidance in platform utilization, you will contribute directly to their success and to our mission.
What Success Looks LikeIn 3 months- Fully onboarded and trained on our platforms, solutions, and services and introduced to necessary technical tools and programming languages- Integrated into an appropriate industry specific sub-team and achieved foundational knowledge around the operations and priorities of that segment of the healthcare industry- Established strong working relationships with assigned member accounts and internal stakeholders- Completed a thorough assessment of members’ business strategies, goals, and challenges- Delivered an initial roadmap outlining key member priorities and how our solutions align with them- Understand key team operations and expectations for providing quality pooled support across the member base
In 6 months- Exhibiting thorough understanding of assigned industry segment- Consistently driving progress on member priorities, ensuring clear communication and tracking of milestones- Proactively identifying opportunities for members to better utilize our platforms and insights to achieve their goals- Delivering actionable recommendations based on member feedback and data usage trends- Becoming a trusted advisor to members, providing strategic guidance tailored to their evolving needs
In 12 months- Demonstrating measurable impact on member organizations, such as improved decision-making, enhanced outcomes, or cost savings- Strengthening member satisfaction and engagement as reflected in specified metrics- Identifying and implementing process improvements that enhance member success and streamline service delivery- Acting as a key contributor to product development by relaying member feedback and insights to internal teams

What You'll Be Doing

• Serve as the primary point of contact for assigned members, building and maintaining strong, strategic relationships
• Guide members in aligning their business strategies with our platforms and insights to achieve their objectives
• Analyze data and translate insights for both executive and technical stakeholders
• Support members in tracking, communicating, and delivering on key milestones based on their priorities
• Provide proactive recommendations and strategic advice to optimize platform utilization
• Grow expertise in your assigned industry segment, connecting new learnings and policy shifts back to your members’ priorities and contributing to the team’s overall industry expertise
• Provide operational assistance to pooled-support members
• Collaborate with cross-functional teams (e.g., product, analytics, and support) to address member needs and ensure seamless service delivery
• Develop and deliver training, workshops, and presentations to empower members in leveraging our solutions
• Identify risks, challenges, or opportunities in member engagement and develop mitigation strategies
• Share accountability for renewals and expansion opportunities within assigned member base as well as designated pooled-support members

What You'll Bring

• Education and Experience
• Bachelor’s degree in healthcare, business administration, analytics, or a related field; advanced degree preferred
• 5+ years in a customer-facing, strategic advisory role, preferably in healthcare, analytics, or SaaS industries
• Proven track record of delivering measurable impact in client success or member services


• Skills and Competencies
• Strong understanding of healthcare industry trends, challenges, and analytics solutions
• Exceptional interpersonal and communication skills, with the ability to influence and advise senior stakeholders
• Expertise in project management, including planning, execution, and mil