Associate Director Regional - R&D Administrative Solutions

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities
 
The Regional R&D Administrative Solutions team enhances value for our business partners by developing and delivering effective and efficient administrative processes and solutions.  The Regional R&D Administrative Solutions team develops solutions to provide an efficient, consistent and value-added experience for business partners across our US regional R&D sites. 
 
The Associate Director, Regional R&D Administrative Solutions will be responsible for launching the administrative services team for our regional R&D sites. This individual will provide supervision, professional development and coaching to a team of approximately 10-20 administrative and operations assistants who comprise the Regional R&D Administrative Solutions (RAS) team supporting assigned Business Partners.   The Associate Director must understand key business processes to proactively assign work, balance workloads, ensure adherence to deadlines, enable shared learning, identify and address process improvements, and continuously improve productivity, service and quality.  Through collaboration with the corporate center’s Administrative Services Center (ASC) leadership team, the Associate Director will ensure consistent implementation and service level delivery across the regional R&D sites.  Additionally, the Associate Director will lead ad hoc projects to drive continuous improvement across the regional sites or advance the RAS strategy.

Key Responsibilities/Deliverables:  

Administrative Services Leadership

• Ensure proper staffing, training, performance management, people development, and coaching
• Partner with Regional Operations Leadership and business partners in the organization to define and deliver metrics that will help measure the quality of the services provided by the team
• Understand and influence the business areas and key business processes to establish the right consistent standards and expectations across all teams that align with the needs of the business and administrative professionals
• Identify process improvements and continuously improve productivity, service and quality
• Manage transparent communications across the team and throughout the regional sites as needed relative to administrative support
• Develop strong business relationships with business partners to obtain/maintain in-depth knowledge of needs, share the RAS strategy, represent those needs to Operations Leadership and translate them into service solutions.
• Direct and balance workloads and manage a reliable system of backup and overflow support.
• Ensure proactive approach to site interview scheduling, ensuring speed and positive candidate and hiring manager experience. Manage workloads and cross-train team members to manage fluctuating needs.
• Provide direction and coaching to ensure execution with quality and integrity; ensure collaboration, support, and consistent execution across administrative roles.
• Establish consistent baseline performance standards and expectations that align with the needs of various functional work groups.
• Identify and solve a range of organizational and operational problems and technical challenges, as well as forecast future business planning needs.
• Lead and support projects to establish common, efficient, and effective administrative services processes and standards and advance the strategy of the regional team.
• Understand any business unit/functional data, document systems and controls and ensure implementation and adherence.
• Streamline administrative processes and seek opportunities to leverage technology and other tools to improve team and individual productivity

Communications & Event Management

• Oversee and direct team members that are providing support to onsite events and functional events as needed (needs will vary site to site)
• Serve as lead for event strategy and execution as needed (needs will vary site to site)
• Contribute to site communications and content as needed
• Develop operations communications across regional sites in partnership with operations leadership as needed
• Contribute to site philanthropic efforts as needed

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