Key Account Representative - West Region - Truck Tire

Company Description

THE COMPANY

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of €39.7 billion and currently employs around 190,000 people in 55 countries and markets.

With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility. 

Are you ready to shape the future with us?

Job Description

HOW YOU WILL MAKE AN IMPACT

SG 10/11

*This is a remote-based sales position. Candidate must be located in the Western Region near a major airport and be able to travel domestically up to 50% of the time.*

The Key Account Representative (KAR) supports key fleets and acts as an in-house resource for fleet personnel. The KAR will work to build a long-term professional relationship with the fleet and gain an in depth understanding of their operations and areas where Continental can offer a greater level of support.

Creates new accounts. Speaks directly with new and existing customers or clients to explain features and merits of products or services offered. Demonstrates products or services and provides assistance in the best application of products or services

Answers all questions concerning a product or service, with appropriate referrals where required. Closes transactions and takes orders. Submits time and expense reports to management.

Investigates product/service warranty claims to ensure resolution within organization policies. Analyzes and interprets records of present and past sales, trends and costs, estimated and realized revenue, administrative commitments, and obligations incurred for management.

Contacts prospects and explains features and merits of products or services offered, utilizing persuasive sales techniques. Calculates and quotes prices. May coordinate company technical engineering support and services to ascertain customers' needs.

Utilizes creative problem solving, strong communication skills (both with internal and external stakeholders), hands on evaluations/audits of fleet yards/shops, and technical tire expertise to demonstrate value to the fleet.

Represents the fleet to Continental and Continental to the fleet. The KAR should feel comfortable presenting themselves in both shop environments and corporate settings.

Supports fleets as a dedicated Continental resource to implement, troubleshoot, and maintain tires and technology products with the customer. The KAR will partner with the regional Key Account Management and Strategic Account Management teams to develop and execute a support strategy for the assigned fleet(s). By providing sales-related and technical support at a high-frequency basis on site, the KAR works to ensure the long-term success of Continental products and programs.

Fleet Support and Consulting:

Work as a subject matter expert in Fleet Tire Operations. This expertise will be gained through an extensive training program upon entry to the company and a network of other KARs supporting your continued development with specialized training. KARs will use this information in a consultative approach to add value to the fleet.

Analyze fleet and maintenance operations with an emphasis on their tire program.

Investigate existing or potential pain points and develop a plan of corrective action.

Utilize audits and tire tracking to stay up to date and involved with hands on action in the fleet to continually provide additional value.

Work with management to develop long term strategies for fleet tire management.

Dealer/Local Support:

Work with servicing dealers to encourage a high level of service to Key Fleets and address any potential problems. KARs must also work with other internal representatives to coordinate efforts in local territories or with respective dealers.

Local Fleet Asset:

Serve as a local asset to support other KAM/SAM fleets who have units around the general vicinity of the KAR. Also offer local TTSM/DM/RM with fleet support when requested.  This includes working as a network with other KARs, KAMs, and SAMs to gather data, f