Customer Technical Support Specialist III

We are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. OneZero full-time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance. Additional details can be found on our website at: https://www.onezerollc.com/careers/

Position Title: Customer Technical Support Specialist III

Clearance: Secret

Location: 408 Coast Guard Drive, Kearneysville, WV

Core Hours 9:00am to 3:00pm, 5 Days a week ?Flexible/Hybrid in future

Responsibilities

Testing Windows Workstation images and applications

Imaging Windows Workstations and Laptop

Workstation and Laptop setup/unboxing/boxing/asset tagging/preparing for shipping

Accurately documenting and classifying client requests and incidents

Provide "on-site" support, as needed or required

Responsible for trouble -shooting of supported services

Perform daily shift driven tasks assigned by the Manager

Qualifications

Strong working knowledge of Windows Operating System

Excellent verbal and written skills

High School Diploma

4 years of help desk expereince

Security +

OneZero Solutions, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access www.onezerollc.com/careers as a result of your disability.

To request an accommodation, please contact us at recruiting@onezerollc.com or call (202) 987-2580.