Customer Account Specialist

Are you a professional looking to expand your career with an industry front runner in the Atlanta, Georgia region?

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

Valmet, Inc. is looking for a proactive and customer-focused Customer Account Specialist to join our Automation Spare Parts department. The primary responsibility of this role is order management, ensuring timely and accurate processing of customer spare parts purchase orders (POs). You’ll develop and maintain customer relationships with buyers and provide support for customer inquiries regarding quote requests, technical support and warranty issues. The CAS supports the Regional Service Managers and Field Service personnel to meet the customer's requests in a timely manner.

Key Responsibilities:

• Order Management: Process and manage customer purchase orders (POs) from receipt to delivery, ensuring accuracy and efficiency.
• Customer Support: Respond to customer inquiries regarding quotes, order status, lead times, and pricing. Serve as the primary point of contact for customers, providing timely updates on orders, shipments and any issues.
• Technical Assistance: Provide basic technical support to customers regarding spare parts, ensuring they receive the correct components for their needs.
• Warranty Handling: Manage warranty claims, coordinating with internal teams to resolve issues and process replacements.
• Collaboration: Work closely with internal departments such as sales, engineers, logistics, and supply chain to ensure smooth order fulfillment.
• Documentation & Reporting: Maintain accurate records of customer interactions, orders and warranty claims in the company’s ERP and CRM systems.
• Invoicing Support: Ensure accurate and timely invoicing of processed orders, collaboration with the finance team to resolve any discrepancies.

Expectations:

• Previous experience in customer service, order management, or sales support, preferably within the industrial automation, manufacturing, or spare parts industry.
• Strong attention to detail and accuracy in data entry and order management.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize workload in a fast-paced, high-volume environment.
• Proficiency in ERP systems and Salesforce.
• Basic technical understanding of automation or industrial spare parts is a plus.
• Problem-solving skills and a customer-first mindset.
• University or College Degree.
• Knowledge of Microsoft Office.

We offer: 

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

Additional Information:

Delivering competitive technologies and services is what we do best.  At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online. 

When everything works together 

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.  Join the team! www.valmet.com/careers