Manager, Enterprise Applications (G&A)

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

As the Manager of Enterprise Applications, you will report directly to the Senior Director of Enterprise Applications, overseeing a team of highly collaborative and results-oriented IT professionals dedicated to delivering global, high-value IT applications throughout our company. Your role involves leveraging your skills, experience, drive, and passion to ensure that GitLab is equipped with IT applications to meet and exceed corporate objectives. You will establish and maintain strong business alignment with team members and sponsors, anticipate the evolving needs of the business, and strategically scale the team to stay ahead of industry trends. Your expertise in NetSuite will be pivotal as you contribute to roadmap discussions across the organization. Thriving in a dynamic environment, you will challenge the status quo and demonstrate success in this fast-paced setting. Your ability to build and sustain professional relationships at all organizational levels is crucial, as you will play a key role in mentoring team members. With well-honed problem-solving and decision-making skills, you will exhibit agility and adaptability, effectively managing change within the team. Your role is strategic and tactical, influencing adoption, prioritizing results, and maintaining a strong client service orientation. Your reputation precedes you, as you are known for raising the bar regarding quality and execution.

What you’ll do  

• Strategic and operational IT Application ownership for the following areas: Sales, Marketing, Support, Finance, HR, and Legal.
• Drive executive-level communication/support for the IT Applications strategy.
• Partner with key business sponsors / executive stakeholders to deliver high-value IT solutions.
• Drive operational excellence while leveraging KPIs to measure the success/value of the IT Applications team. Comfortable establishing a culture of measurement and the ability to identify, define, implement, and execute critical metrics across the team.
• Develop and maintain relationships with client organizations to ensure their IT Application expectations are met and priorities set at the appropriate level.
• Provide critical input to develop and manage the plan of record for the IT Applications portfolio while driving a culture of delivery to commitments.
• The Manager is expected to identify critical areas of improvement, offer recommended solutions, and drive the execution of those solutions.

What you’ll bring 

• 5-7 years’ experience in IT, with 3+ years’ experience leading and managing an IT organization or Applications group at a fast-growing high technology company.
• Excellent change management skills and ability to operate effectively in a fast-paced environment.
• Experience with SaaS-based solutions and cloud architectures.
• Demonstrated ability to successfully lead and develop global applications organization in collaboration with overall IT strategy.
• Knowledgeable in compliance and information security.
• Current on business applications, trends in IT, and experience evaluating/implementing new innovative IT solutions
• A process-oriented individual with substantial project management skills who has the flexibility to thrive in a fast-paced, dynamic organization.
• Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.
• Excellent team management, coaching, and mentoring skills, including the ability to coach and manage other IT managers.
• Ability to delegate key tasks within the team to improve team efficiency and throughput.
• Must be comfortable with ambiguity and fast change with an abil