Transit Administrator (47334)

General Description:

The purpose of this position is to oversee and manage the public transportation services to the City of Rock Hill citizens, students and visitors. Para-transit transportation service will be provided to City residents and visitors in compliance with the Americans with Disabilities Act through an approval process. This position requires a thorough knowledge of public mass transit operations, DOT safety, ADA compliance, Title VI, Federal Transit Administration laws, regulations, and funding and supervisor experience.

Minimum Education and Experience Requirements:

Requires a Bachelor’s Degree in Public or Business Administration, Transportation, Urban Studies or closely related field.  Must possess extensive supervisory/management experience, preferably in the transit industry. The equivalent combination of education and related work experience may be considered.

Desirable Knowledge, Skills and Abilities Requirements:

Knowledge pertains to the abilities pertinent to the position of interest, which are crucial for the comprehension of tasks and completion of assignments.

• Must be knowledgeable regarding public mass transit systems and operations,
• Knowledge regarding FTA/DOT regulations and policies regarding Transit Operations, grants management, fund drawdown systems, compliance and reporting requirements.
• Knowledge of bus transit and para-transit operations for passenger safety, ADA compliance, and Transit Driver efficiencies.
• Considerable skill in orally communicating directions and instructions and performing mathematical computations.
• Considerable skill in the use of Word and Excel for entering and analyzing data. Knowledge of Microsoft Office Suite products Outlook and PowerPoint. 
• Skill in implementing effective safety enhancements and corrective actions associated with all transit programs.
• Considerable ability to maintain accurate records; to work independently and in a group; ability to establish and maintain effective working relationships with other City departments, managers, supervisors, employees, trainees, and the public.
• Ability to prepare detailed written reports, recommendations, and oral presentations to the department Director regarding overall operational performance and deficiencies.
• Ability to maintain effective working relationships with peers, co-workers, supervisors and management.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers.  Personally demonstrates appropriate customer service skills.
• Work is performed onsite.  The incumbent must be present at work to perform the essential functions of this job.

Essential Job Functions:

The essential functions include, but are not limited to the following:

1. Manages and oversees the activities of the Transit Operations Supervisor, Transit Safety and Training Supervisor, Transit Grants Specialist, Dispatchers, Operators, and all other transit personnel.
2. Oversees, updates and manages the ADA Paratransit process (which may include intakes, assessments, approvals and denials) or contracts to provide such services.
3. Oversees field supervision by Transit Supervisors to ensure operator compliance with Transit policies, safe vehicle operation, and adherence to customer service standards, while also monitoring on-site transit operations and inspecting rou