Field Technician

Description

 

Great BenefitsMedicalDentalVision401K with a match28 paid days off including company holidays5 different Flexible Spending account optionsNew Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.  New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
SUMMARY: The Field Technician role includes a combination of local field service and regional/national installation, supervision, and QA Support. The Regional Field Technician provides support for New Era Technology project teams by completing work in the field at customer sites, acting as installers and supervisors to sub-contractors. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician has the opportunity to work on multiple projects for variety of clients and serves as the face of New Era Technology in the field.
Essential Functions:· Build and maintain trusted relationships with customers and stakeholders· Build alliances and partnerships with other vendors.· Improve customer satisfaction/NPS scores· Ensure that all assigned work is completed safely and to industry specifications · Completion of client and company checklists, photos, and test results typically · Communicated to management electronically within 24 hours of completion· Keep the Project Managers apprised of job progress and/or problems on a regular basis · Provide after-hours or emergency service on an as needed basis· Complete surveys & quality audits as needed· Adhere to existing company policies, standards and controls
 Required Experience/Education:· Experience working with sub-contractors· In-depth experience with cabling infrastructure installation, termination and testing to include   but not limited to:· Single/Multi mode fiber 50/62.5· Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications· 18/2 twisted pair· Floor mount/wall mount racks/cabinets· Proper grounding applications· Experience installing, programming and servicing a variety of telephone, PBX and key systems · Experience installing, troubleshooting and servicing 2 or more of the following areas: POS,  CCTV, video monitoring, security systems, computer and low voltage cabling equipment · Knowledge of high-speed circuits, routers, switches and modems · Knowledge of Cisco and Adtran high speed circuits, routers and switches · Some combination of the following experience:· Ability to login to network equipment via a GUI or command line using PuTTY or   similar terminal emulator· Knowledge of IP subnetting· Knowledge of wireless networking, specifically Ekahau, Air Magnet or similar tools· Some experience with desktop/laptop support· Valid driver’s license

 

Related/Relevant Certifications (not required):· Licensed Electrician Journeyman level· Relevant Certifications – Cisco, Aruba, Ruckus, Avaya, CommScope, etc.· OSHA Construction Safety and Health (10 or 30 hour) certification· BICSI Installer 1/2 or Technician· PMP 

Knowledge, Skills & Abilities:

• Demonstrated ability to properly use basic hand tools, power tools, and testing tools fo