Part-Time Mobile Guide

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

IN A NUTSHELL…

The Mobile Guide works closely with supervisor; always maintains a professional appearance and demeanor. This role uses sound driving practices, acting as a driver or passenger when needed while utilizing effective organizational and communication skills.

This role is with Surterra Wellness, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.

WHAT YOU WILL BE DOING

• Responsible for high quality patient customer service, retrieving patient information from the State Registry, and maintaining confidential and HIPAA compliant paperwork
• Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with the State Registry
• Record each visit using appropriate software, ensuring accuracy of patient information, and recording notes if necessary
• Collaborate with call center employees about preorders and online orders to ensure accurate order information and timeliness of delivery while maximizing sales and customer satisfaction
• Respond to and resolve patient requests, complaints, or compliments in person, and on the phone requesting supervisor support as needed
• Maintain a basic understanding of the Cannabis based therapeutics, and services provided at Company 
• Educate patients on the processes of registration, renewals, and lost registration documents
• Maintain awareness of patient input and suggest changes to improve service or product
• Ensure all patient files are current and required documentation is on file and follows all guidelines issued by the State
• Communicate with employees to update online and physical pamphlets as needed

EXPERIENCE AND SKILLS YOU’LL BRING

Required

• Age 21 or over 
• High School Diploma or equivalent 
• Valid Government-Issued Photo ID
• 1 year or more of driving experience in the US or Canada
• Must have an established and a driving record in Good Standing. 
• Ability to navigate efficiently
• Accurate data-entry and record keeping
• Organizational skills, customer service and time management abilities 
• Able to function well as part of a team while communicating with team members effectively
• Comply with policies and procedures and applicable state and local laws and assist in the development and upkeep of Delivery Standard Operating Procedures
• Must present a current DMV printout with none of the following violations:
  • Any major violations (DWI, homicide, reckless driving, drugs, leaving the scene) within the last 7 years
  • Two or more other moving violations and one at fault accident in the last three years
  • Two or more fault accidents in the last three years with no moving violations
• No more than 3 moving violations or chargeable accidents in the past 3 years.

Preferred

• Class E Driver’s License
• Ability to work in a changing and challenging environment
• Knowledge of Cannabis Based Therapeutics’ policy and law
• Ability to make decisions as necessary with oversight when needed

PHYSICAL REQUIREMENTS

• Must be able to remain in a seated position inside the vehicle for extended periods
• Ability to pick up heavy items to load (50 or more lbs.) onto vehicle
• Ability to sit and stand for long periods of times
• Ability to bend in repetitive motion
• Move totes, boxes, and other cargo in and out of vehicles and move into buildings

YOU WILL BE SUCCESSFUL IF YOU…

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