Operations People & Culture Business Partner

About the Team

The People and Culture team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience - from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are looking for people and culture leaders who are bright, kind and motivated by challenge to join our team.

About the Role

The People and Culture team is looking for a creative, resourceful, and organized People & Culture ("P&C") Business Partner to join the team in Plainfield, Indiana.  This role is a site-based role, requiring at least 4 days onsite. As a key contributor to Stitch Fix's growth, you will be responsible for fostering a thriving culture, engaged teams, and a more productive and profitable business. Collaborating with cross-functional leaders, you will identify, develop, and implement strategies that align with business needs, ensuring the right talent, structure, culture, and processes are in place for sustained impact. You will work closely with Recruiting, Growth and Development, Total Rewards, and Operations leaders on the People and Culture team to develop these strategies. Reporting to the Business Partner Manager at the Plainfield, Indiana, facility, you will play a pivotal role in the Business Partner org. 

You're excited about this opportunity because you will…

• Play a critical role in ensuring that organizational performance management processes are effectively implemented and aligned with its strategic goals. 
• Support and implement effective training programs to enhance employees' skills, knowledge, and performance within warehouse operations.
• Ensure the accuracy, compliance, and effectiveness of various HR-related documents. Key documentation review responsibilities could include Employee Records, HR Policies & Procedures, Compliance Auditing, and Benefits & Compensation. Mitigate potential legal and compliance risks through diligent review and maintenance of documentation. 
• Provide backup to the P&C Coordinator in responding to unemployment claims, accurately and timely addressing separation reasons, employment history, and relevant documentation to contest or support the claims. 
• Identify and analyze People & Culture trends and metrics to provide insights and guidance on employee performance, engagement, turnover, and productivity. You'll use data to make informed decisions about talent acquisition, training and development, and employee retention strategies. Evaluate the effectiveness of HR programs and policies through data-driven evaluations, optimizing HR processes and fostering a data-informed approach. 
• Maintain familiarity with and support all Stitch Fix-wide benefits, policies & procedures, collaborating with the Benefits Team to advise and support employees throughout the LOA and accommodation process.
• Conduct impartial and thorough investigations into various workplace-related concerns and allegations, ensuring a fair and equitable work environment and appropriately resolving conflicts or misconduct 
• Be the go-to person for employees to get guidance or support related to our people practices and systems.
• Provide coaching and guidance to people leaders using Stitch Fix’s vision and values to help them effectively apply our people practices, particularly around performance feedback, employee relations, and development discussions.
• Manage the process, data collection, and reporting for the various tools and systems like Workday, OneModel, Workforce Software, etc. Analyze data to construct narratives that drive business decisions. 
• Partner with cross-department and cross-functional teams to create and implement process improvements and other special projects as they arise.
• Process HRIS transactions including organizational changes and terminations.
• Other duties as assigned. 

We’re excited about you because you…

• Required: 4+ years of Human Resources experience with progressive career development.
• Required: Have at least 2 years experience resolving complex employee relations issues, to include leading the investigation process from start to finish.
• Have ideally held HR Coordinator or Generalist positions that have supported exempt and non-exempt workforce. Preferred experience in Warehousing, Fulfillment Centers, or Retail environments. 
• Demonstrates in-depth knowledge of HR policies and laws, including FMLA, Leave of Absences, and other relevant HR regulations, as well as a strong foundation and understanding of HR principles, practices, and legal compliance requirements. 
• Embody our values of partnership, integrity, innovation, authenticity, and responsibility at a deep level. <