Operations Intake & Triage Coordinator

Overview

*** THE SHIFT FOR THIS ROLE IS M-F 11A-8P EST ONLY! ***

 

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

 

The Intake & Triage Coordinator will be responsible for providing oversight and support for all incoming cases. Individual will also be responsible for receiving faxes, creating cases, distributing cases to team, and communicating with Case Managers, patients and healthcare professionals if information is missing (as appropriate within the Program Design).

Responsibilities

• Review and ensure all incoming forms are complete and legible
• Follow up with stakeholders as appropriate to collect and capture missing/incomplete/illegible information
• Accurately capture program specific requirements from referral into Program Software Platform
• Ensure timely processing of all forms/referrals based on pre-set program requirements
• Create new patient profiles or accurately associate correspondence to existing patient profile
• Assess request on forms and associate appropriate services/resources based on business rules and program guidelines
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• Answer and triage inbound calls to assigned case managers or appropriate partners (Program Specific)
• Triage referrals and task assigned case managers regarding the appropriate next steps (Program Specific)
• Work closely with internal team to appropriately manage and resolve issues (Program Specific)

• Maintain confidentiality of patient and proprietary information (Program Specific)
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned

Qualifications

• High school diploma or equivalent required. AA degree or some college preferred
• At least one year of experience in a telephonic and form triage/intake/disease management environment
• Demonstrate ability to communicate clearly in both written and oral communication
• Proficient competency using Word, Excel and PowerPoint
• Strong attention to detail
• Strong interpersonal skills; team player
• Adaptable and flexible to new situations
• Ability to work assigned shift hours

 

Physical Demands & Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. 

 

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disab