Customer Engagement Program Manager

Are you interested in joining one of Microsoft’s most important programs for engaging customers in a stimulating environment? Are you motivated by an opportunity to shape the perceptions of senior business leaders? Are you ready to lead a world-class experience for customers, our sales teams and executives that strengthen relationships and plays a vital role in driving sales and satisfaction? You can join us as the next Customer Engagement Program Manager!

Our Customer Engagement Team (CET) is responsible for managing a portfolio of executive-level programs and a network of state-of-art centers designed to deepen customer and partner relationships, accelerate cloud growth, and inspire through the art of the possible.

We’re seeking a Customer Engagement Program Manager for our Executive Briefing Center in Redmond, Washington. Our program engages enterprise customers and partners onsite at our center and through digital briefings. In this role, you will work closely with global sales teams to understand our customers’ needs and design high-impact briefing agendas, bringing together the right content, speakers, and immersive experiences to delight our customers, strengthening their trust in Microsoft to increase the adoption of Microsoft’s solutions. You will do this as part of a team committed to Microsoft’s culture and an inclusive environment. This role will provide career development through visibility to the breadth of Microsoft’s solutions, executives, and global customers.

Location: Seeking candidates who reside in the Puget Sound, WA area and are available to work on-site in the Microsoft Executive Briefing Center. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Apply understanding of Microsoft’s solutions and customer goals to guide the end-to-end management of executive briefings in partnership with account, content, speakers, and operations teams.
• Drive the strategy and execution of the executive briefing program to achieve business goals.
• Increase awareness of  Microsoft’s customer engagement programs with internal stakeholders and sellers, demonstrating how they can engage our programs, across the customer journey, for increased business impact.
• Contribute to continuously improve our briefing programs, using business intelligence and feedback to proactively identify areas of opportunity to improve across processes and systems to increase impact.
• Support inclusion of a global audience with an understanding of political, economic, and cultural norms.

• Other

  • Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree (B.A./B.S.) in Business, Operations, Finance or related field AND 4+ years work experience in sales or marketing including engagement directly with customer executives or customer engagement experience.
  • OR equivalent experience.
• Foundational understanding of enterprise technology trends such as digital transformation and cloud computing and/or Microsoft’s enterprise solutions. 

Preferred Qualifications

• Track record of operational excellence with ability to man