Director of Operations | The State Hotel & Ben Paris

Director of Operations | The State Hotel & Ben Paris

Let’s start off with the most important part-what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $110,000 to $120,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team, and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive, lasting impression on everyone we meet.

What you’ll do:
The Brass Tacks
• The Director of Operations will work closely with the Front of House of Ben Paris and the Front Desk Team of the hotel.
• Supervising procedural aspects of the hotel’s front office (Including Front Desk and Reservations if applicable), maintaining a presence during peak traffic periods.
• Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
• Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests.
• Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
• Ensuring that all safety and security policies and procedures are followed.
• Works with the Food & Beverage team on menu planning, pricing and preparation.
• Ensures the security of all Food & Beverage supplies, equipment and inventory by establishing and ensuring adherence to security standards.
• Communicates with Food & Beverage team members during service to ensure proper client and guest service is being achieved.
• Ability to cover shifts as needed.
• Establishes and maintains a positive, professional relationship with team members through effective, timely, and reliable communication.
• Contributes to the sales effort by encouraging repeat business.
• Follows established operational policies and procedures.
• Obtains necessary information from the client to ensure efficient operational execution and client satisfaction to.
• Distribute all pertinent information to the operating departments in a timely and detailed manner based on the procedures in place.
• Develops and maintains favorable working relationships and open communication with all departments.
• Communicates operational problems, assists with special projects, and attends daily and weekly meetings.
• Oversee the retail department, ensuring that inventory and pricing are aligned.

The Nitty Gritty
• Bachelor’s Degree (BA) from four-year College or University, or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• The ability to apply concepts of basic algebra and geometry and special orienta