Director Care Coordination Services

Oversees the delivery and documentation of program services. Monitors program services to ensure compliance with regulatory requirements and contractual objectives.

MAJOR RESPONSIBILITIES & DUTIES:

Oversees and supports safe and effective provision of services

• Requires employees to adhere to policies related to safety and boundaries with service recipients.

• Attends safety and abuse risk management training as assigned.

• Provides employees with on-going supervision and education related to safety and abuse risk.

• Responds quickly and confidentially to reports of suspicious or inappropriate behavior.

• Follows mandated abuse reporting requirements.

Oversees and coordinates operations of care coordination services

• Provides and reviews necessary communication and documentation for families, agencies, courts, and interested parties to discuss family progress in meeting service plan goals.

• Coordinates, guides, approves, and monitors family assessment and service plans; provides for regular review and updating of service plans.

• Supervises, administers, monitors, and evaluates established intervention procedures for the program and develops new approaches for intervention as needed.

• Provides direction for all case closure decisions.

• Ensures appropriate level of direct contact with families per program requirements, and remains available to staff and families 24/7, for crisis intervention as needed.

Assumes supervisory and administrative responsibility for care coordination services

• Promotes a culture of professionalism through role modeling professional boundaries, and respect.

• Screens and hires direct program staff, and assumes responsibility for training staff. Provides and documents regular supervision and accompanies staff in field as needed.

• Administers financial planning, allocation, and disbursement of program budgets.

• Coordinates referral process and ensures program capacity is maintained at appropriate levels; works with referral sources and consumer groups to ensure appropriate referrals are made to the program.

• Solicits feedback from consumers of the program activities including agency personnel and family members; develops and installs effective data collection systems, provides appropriate data, supervises data gathering by others and analyzes data from a variety of sources.

• Establishes systems to predict and prevent potential problems and develops intervention strategies.

Oversees the fiduciary and compliance responsibility for care coordination services

• Implements and ensures compliance with all contractual, regulatory, program, and accrediting body standards.

• Manages program occupancy, staff turnover, and other program variables that have a financial impact. Manages and monitors staff changes that may affect job status or program compliance.

• Reviews individual staff data to ensure that program guidelines are being followed, and used the data to improve efficiencies and outcomes.

• Monitors program budget to maintain revenues and expenses within budgetary guidelines.

• Provides necessary documents and maintains certifications and licensures as required.

• Builds and maintains relationships with children and families throughout services; builds and maintains relationships with community funding entities, governmental agencies, service providers, and program consumers.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to lead a team of associates and to supervise family intervention services, be knowledgeable of, and comply with, statutes and policies which affect target population.

• Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.

• Knowledgeable of community resources and service providers available in the geographical area.

• Knowledge of strategic planning, resource allocation, leadership technique, and coordination of people and resources in a non-profit organization.

• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.

• Computer skills in Microsoft Office.

• Knowledge of the Boys Town Model.

REQUIRED QUALIFICATIONS: