Practice Coordinator - Neurology - Full Time

Come work at the best place to give and receive care!

​Job Description: 

About the Job:

Working under the direct supervision of the Practice Manager and within the established policies and procedures of the Elliot Hospital, the Practice Coordinator NE will oversee the day-to-day operations of work area or unit and performs personnel performance and competency evaluations of non-clinical staff in conjunction with the Practice Manager.

What You’ll Do:

• Develop guidelines for prioritizing work activities, evaluating effectiveness, delegating, and assigning duties, and modifying work functions, as necessary to improve operational efficiency.
• Manage and coordinate the patient, provider and departmental schedules as needed. Create, monitor, and adjust resource schedules to maximize departmental productivity and to increase patient access.
• Assist in ensuring the practice is achieving patient experience goals.
• Responsible for quality processes and report management. Work in conjunction with the Practice Manager to prepare and adhere to department budget.
• Coordinate the orientation and training of new administrative and clinical personnel. Maintain documentation of orientation and training activities with emphasis on proficiency and competency.
• Promote and facilitate problem solving and issue resolution with staff regarding concerns and conflicts within the office.
• Organize functions for Practice Manager including scheduling rooms, ordering food services, and arranging for room set-up and audio-visual equipment.
• Create, monitor, and adjust Physician, APRN, PAC and or clinicians’ schedules to maximize productivity and to increase patient access.
• In conjunction with the Practice Manager, perform personnel performance and competency evaluations of non-clinical staff. Participate in the selection process of candidates for employment in the department; recommend and orient new hires. Perform annual competency and performance evaluations for all direct reports.
• Ensure compliance with all applicable rules and regulations and health system policies and procedures. Responsible for training staff in relation to revised and/or newly implemented policies and procedures. Work with Elliot Health System (EHS) Finance and EHS Legal/Risk Departments to ensure compliance with all accepted policies and procedures.
• Maintain department inventory and complete orders from current designated vendors for supplies and or the purchasing department.
• Prepare and verify patient charges daily.
• Supervise and/or perform transcription. Supervise and/or perform scanning of external records/documents into the EMR.
• Run daily batch billing report.
• Supervise and/or perform direct data entry into the EMR.
• Request and coordinate films, pathology, and medical records for patient referrals.
• Monitor staff time to ensure adequate administrative staff levels daily. Ensure processing of weekly electronic time attendance for the department. Ensure complete, accurate and timely charge-capture and charge entry.
• Ensure payment of department expenses, which require Practice Manager’s signature.
• Distribute notices and agendas of select meetings. Record, transcribe, obtain approval, and distribute minutes of these meetings.
• Perform other duties as assigned.

Essential Job Functions

• Work must be performed on-site.
• Ability to work independently and take initiative.
• Ability to proceed alone following standard practices for routine procedures referring unusual problems to supervisor.
• Ability to work independently with frequent interruptions and respond appropriately to unexpected situations.
• Ability to gain and maintain a thorough understanding of the organizational structure of EHS.
• Work schedule is typically Monday-Friday; however, ability to work additional hours as required to respond to the needs of the position.

Qualifications:

• Education: High School diploma or equivalent required.
• Experience: A minimum of two (2) years in a busy, complex office environment, managing multiple priorities required.
• Knowledge: Working knowledge of medical terminology, working knowledge of personal computers, office software and network systems required. EPIC Super user for PSR functionality preferred.
• Skills: Excellent organizational skills, Strong problem-solving skills, required.
• Abilities: Demonstrated ability to foster teamwork within the office managers and staff and set-up expectations for self and others of exceptional service excellence with internal and external customers, required. Ability to interact effectively with people of varied educational, socio-economi